Administrative Assistant

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner. Level Working Knowledge: • Demonstrates experience participating in productive collaborative processes. • Under guidance, initiates collaborative meetings. • Assists in communicating shared goals with diverse groups and parties. • Helps promote collaboration across generations, functions, regions, and levels. • Helps solve business problems and meet business goals through collaborative processes.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge: • Delivers helpful feedback that focuses on behaviors without offending the recipient. • Listens to feedback without defensiveness and uses it for own communication effectiveness. • Makes oral presentations and writes reports needed for own work. • Avoids technical jargon when inappropriate. • Looks for and considers non-verbal cues from individuals and groups.

Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change. Level Working Knowledge: • Adjusts to new or changing assignments, processes, and people. • Demonstrates willingness to listen to other opinions. • Provides examples of shifting from task to task. • Identifies and considers alternative approaches to situations or problems. • Accepts new or radical ideas with an open mind; avoids snap reactions.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Level Working Knowledge: • Recognizes changing demands and priorities; validates changes with management. • Obtains information about how current assignments contribute to organizational goals. • Completes current work according to assigned priorities. • Responds to day-to-day operational priorities while still making progress on project work. • Performs at least 2-3 concurrent activities without reducing productivity.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Basic Understanding: • Explains the value of a disciplined approach to problem solving. • Describes problem reporting and escalation practices. • Utilizes accepted procedures for problem analysis and resolution. • Identifies key aspects of problem-solving techniques used in own area.

Office Administration: Knowledge of office administration activities; ability to carry out ongoing office administration tasks effectively and efficiently in support of local and remote teams. Level Working Knowledge: • Arranges meetings, schedules rooms, equipment, refreshments, etc. • Operates and maintains standard office equipment such as copiers, faxes, phones. • Distributes internal and external correspondence to appropriate recipients. • Coordinates travel arrangements and expense reimbursements. • Orders, stocks and distributes office supplies.

Microsoft Office: Knowledge of Microsoft Office; ability to use the features and functions in Microsoft Office products. Level Working Knowledge: • Uses basic features of two or more Office applications. • Differentiates tradeoffs between using Word and PowerPoint for developing a presentation. • Operates basic Microsoft desktop applications to achieve certain requirements. • Converts Word tables to an Excel spreadsheets and vice-versa. • Compares the key differences between current and prior releases of Office.