Administration Manager

Provide overall administrative support that effectively contributes to the successful operation of the home

Manage sales enquiries from prospective residents, families and referrers

Conduct high-quality tours, converting enquiries into admissions through effective relationship management.

Develop and maintain referral partnerships with hospitals, discharge planners, GPs, allied health professionals, and community groups.

Promote available resident services, packages and lifestyle offerings, ensuring residents are aware of and can access options that best meet their needs

Oversee/manage the front desk reception/concierge

Roster Management and Employee Compliance

Resident Admission record and documentation management

Ensure all home administration supplies, and equipment is maintained and consistent with requirements

Record and expense management

Coordinate meeting, minutes and action items

Recent and strong experience in an Administration role (aged care or healthcare desirable)

Proven sales and customer service experience

High proficiency in the use of all Microsoft Office Suites, including Excel knowledge (essential)

Experience with rostering management and hiring processes preferred

A caring and kind manner and be comfortable interacting with residents and their families

Experience or the ability to use various systems including quality management systems, internal database and Humanforce rostering system (desirable)

Highly organised & able to effectively manage and prioritise multiple tasks