Admin, Learning Delivery

Relentlessly Pursue Excellence

Empower People & Partners

Make a Difference

No Boundaries

Embrace Possibilities

Our company is looking for an Admin, Learning Delivery who will report into the Directors of Learning Delivery . This person will be responsible for ensuring personalized support to our Service Partners with the goal of retaining each Service Partner on the Arise platform. This individual will oversee the Service Desk Specialists and ensure the team works to demonstrate a favorable image of the Arise brand through effective use of critical thinking skills, professional communications, and internal/external customer interactions.

In addition to ensuring personalized support to Arise Service Partners, this role will be responsible for identifying and documenting the root cause of any pain points that are identified through Service Partner interactions. The Learning Admin will coordinate with internal teams to address the identified root cause issues and resolve them. This role will work heavily with Learning, Customer Success, Customer Opportunities, Partner Support, and Technical Support teams. Based on findings from Service Partner interactions, and the ideal candidate will be comfortable making recommendations to these teams. In this role, you must be passionate about the Service Partner experience and be able to identify ways to maintain and grow Service Partner engagement on the Arise platform.

Ensure Service Partner inquiries are handled accurately and confidently through each engagement

Assist with inquiries relating to requirements of certification

Partner with LDMs to coordinate the start of session arrangements, Google docs, rosters, welcome communications, timetables, and other necessary tasks.Partner with LDMs to obtain necessary compliance reporting to ensure the successful certification of learners Upload of attendance reports to LMS