Accounts Receivable & Deductions Analyst

Manage a portfolio of customer accounts, including reviewing aging reports, payment history, and outstanding invoices to support timely collection and resolution of outstanding balances.

Review, research, and reconcile customer deductions, debit notes, conditional expenses, and audit claims, identifying root causes and determining validity.

Dispute invalid deductions and prepare supporting claim letters or statements for customers, while managing approved, denied and billed-back deductions.

Work closely with Sales teams, Brokers, Customer Service, and Logistics to resolve deductions, billing disputes, and other issues contributing to non-payment.

Contact customers regarding overdue or delinquent accounts and work collaboratively toward timely resolution and payment.

Manage cash application activities in HighRadius to IFS, including posting payments to customer accounts, researching deductions, and obtaining supporting documentation through customer portals when required.

Use SM1, IFS, HighRadius, and third-party platforms to support cash application, deductions management, and account reconciliation.

Reconcile e-commerce customer accounts and support accurate account reporting.

Maintain the Finance team’s Accounts Receivable reference manual and supporting documentation.