Accounting Services Associate III

Role Description: The Accounts Receivable Dispute Management Specialist will handle and resolve disputes related to customer accounts, including billing discrepancies, rental charges, and payment issues.

This role requires a detailed understanding of rental agreements and charges, as well as the ability to communicate effectively with customers and internal teams to ensure accurate and timely resolution of disputes.

Investigate and address disputes related to rental charges, late fees, deposit returns, and billing errors.

Analyze rental agreements, invoices, and payment records to identify discrepancies and resolve issues.

Communicate with customers to clarify disputes and negotiate resolutions.

Maintain comprehensive records of dispute cases, resolutions, and related communications.

Ensure accurate and up-to-date documentation in the company’s accounting and rental management systems.

Work closely with the Customer Service, Rental Operations, and Billing teams to gather information and resolve disputes efficiently.

Provide regular updates and reports on dispute status and resolution progress to management.

Identify patterns in disputes and recommend improvements to billing practices and rental processes.

Participate in initiatives to enhance overall customer satisfaction and operational efficiency.

Deliver exceptional service by addressing and resolving disputes professionally and promptly.

Build and maintain positive relationships with customers to ensure their continued satisfaction.

Ensure adherence to company policies, rental agreements, and legal requirements related to accounts receivable and dispute management.

Monitor accuracy in all billing and payment transactions.

Approximately 4-5 years of Accounts Receivable/Cash Applications and/AR Reconciliation.

• Willing to work in Night Shifts is mandatory.
• Strong ability to multi-task and customer service oriented
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and work under tight deadlines.

Proficiency in Oracle for AR and dispute workflows.

with Excel (pivot tables, VLOOKUP), reporting dashboards, BI tools.

Knowledge of workflow systems (e.g., Smartsheet, AMP, ImageNow, Zendesk).

Ability to handle escalations, negotiate with customers, and document resolutions clearly.

Skilled in identifying root causes of disputes and recommending corrective actions.

• Typically 3–5 years in Accounts Receivable, with direct exposure to dispute resolution.

• Graduate/Post Graduate with specialization in Accounts