oracle

Medicaid Customer Care Associate

IN-17560430-STELLANTIS FAP Kochi-101

USA

Mid

Onsite

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Concord, NH
Pay Rate:
$16.50/hr
Employment Type:
Full time
Shift Information:
M-F, 8:30am – 5:00pm EST
Job Summary:
We’re hiring an Onsite Call Center Representative in Concord, NH to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performance goals.
Key Responsibilities:
Provide professional customer service support via inbound calls
Handle high-volume call center interactions efficiently and accurately
Resolve customer inquiries, issues, and complaints in a timely manner
Maintain accurate records through data entry and system updates
Follow company processes, compliance standards, and quality guidelines
Meet productivity, attendance, and performance metrics
Collaborate with team members to improve customer satisfaction
Required Qualifications:
High school diploma or GED required
Experience working with NH Medicaid
Preferred Qualifications:
Previous call center or customer service experience
Experience handling inbound customer support calls
Bilingual skills (if applicable)
Strong communication and customer service skills
Ability to work in a fast-paced call center environment
Basic computer skills and ability to navigate multiple systems
Reliable attendance and strong work ethic
What We Offer:
Competitive hourly pay
Benefits from day one (medical, dental, vision) for eligible roles

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