Account Support Rep.

• Understand how to complete a configuration based on best-practice standards for accurately and properly configuring hardware.
• Attend meetings in person or via phone if remote to further build relationships with the sales team.
• Understand andmaintainin-depth knowledge of relevant products, promotions, and announcements.
• Utilize internal and external training opportunities to continually develop product knowledge and customer service/sales skills.
• Complete Partner Product accreditation when applicable.
• Maximize GP on customer standards and transactional business.
• Build customer relationships so you can serve as second-in-command when the Field AM is traveling or out of the office.
• Be proactive in providing pertinent information to a client that may affect their business.
• Develop good working relationships with internal departments.
• Maintain a high sense of urgency to go above and beyond, providing an extraordinary, responsive customer experience on every quote, order, and inquiry.
• Set clear, realistic response-time expectations with customers and consistently follow through on those commitments.
• When supporting aGovernmentor K-12 Field Account Manager, develops andmaintainsa working understanding of applicable government contracts and purchasing vehicles (e.g., NASPO, state term contracts, K-12 cooperative purchasing agreements) so quotes and configurations are compliant with contract terms and pricing.

• Technology industry experience or 2 years of sales/customer service experience (non-retail).
• Excellent communication skills, detail-oriented, effective interpersonal skills, anenergetic and enthusiastic individual.
• Working knowledge of Office applications.
• Comfortable managing multiple concurrent customer requests while meeting response-time expectations.

• Demonstrated ability to multitask.
• Confident with customer interactions.
• Strong senseof ownership and urgency in responding to customer quotes and questions.

• College degree.
• Prior experience selling computer hardware, software, solutions, or services.
• Certifications in Advanced Technology (Cisco).
• 3 years of work experience within the IT industry.
• Experience with CRM, quoting, or ticketing tools (e.g., ConnectWise).
• Familiarity with government, Higher Edand K-12 procurement processes and contract vehicles for those supporting Government/Education account managers.

What UDT offers you

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to the organization.

UDT’s Total Rewards package includes medical, dental, vision, life and disability coverage as of the 1st of the month, health savings accounts, flexible savings accounts, 401(k) plan with company match, 7 annual holidays and flexible paid time off.

Join us and be part of an inclusive, energizing, and collaborative environment.

UDT is an Equal Opportunity Employer who is committed to workforce diversity.

Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Employment is contingent upon successful completion of background and pre-employment drug screen.

UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status