Account Supervisor (B2C Operation)

Overview

Role Overview

Key Responsibilities

• Oversee day-to-day operational workflows related to orders, deliveries, and services.
• Coordinate with logistics, operations, customer support, and technical teams to ensure smooth service execution.
• Monitor ongoing operations and proactively identify and resolve potential issues.
• Handle customer and carrier escalations and ensure proper root-cause resolution.
• Track service performance against SLAs and take corrective actions when needed.
• Maintain regular follow-up with carriers to ensure service quality and issue resolution.
• Build and maintain strong relationships with assigned accounts to improve satisfaction and retention.
• Prepare operational reports and provide insights for performance improvement.
• **Requirements**
• Bachelor’s degree in business administration, Logistics, Supply Chain, or a related field.
• Minimum of 3 years of experience in operations, logistics, or account management.
• Strong understanding of logistics operations and service delivery processes.
• Excellent coordination and communication skills.
• Ability to handle multiple tasks and work under pressure.
• Strong problem-solving and decision-making abilities.
• Experience in handling customer or carrier accounts is preferred.
• Good knowledge of data analysis and reporting tools (Excel or similar).
• Proficiency in Arabic and English (written and spoken).