Account Specialist

This role carries real accountability.

You're not supporting someone else's relationships - these accounts are yours.

You'll have the autonomy to make judgment calls, set the tone for customer partnerships, and shape how accounts are managed over time.

But the results show up in your portfolio, and your customers will take their cues from how you show up every day.

• Serve as the primary relationship owner for assigned accounts
• Build and maintain strong, trust-based customer partnerships
• Conduct structured account conversations focused on performance and forward-looking improvement
• Maintain a deep understanding of each customer's business objectives and service expectations

• Monitor account-level trends and recurring service patterns
• Identify risks to retention or satisfaction before they surface as customer complaints
• Develop and implement corrective action plans when gaps emerge
• Track improvement over time and ensure accounts stabilize at a high service standard

• Investigate recurring or systemic service challenges rather than managing them symptom by symptom
• Lead cross-functional collaboration to close structural gaps
• Implement durable solutions - not short-term workarounds
• Stay on open issues until sustainable resolution is reached

• Ensure service delivery aligns with agreed scope and customer expectations
• Flag scope creep or misalignment early, before it creates friction or commercial risk
• Support renewal conversations and service model adjustments when required
• Protect the long-term viability and commercial health of each account

• 2-3 years in logistics, transportation, account management, or commercial operations
• Strong understanding of freight and service delivery models
• Demonstrated experience managing ongoing client relationships through service challenges and renewal cycles
• Ability to analyze recurring issues, identify root causes, and drive resolution across teams
• Comfortable navigating performance and commercial conversations with confidence and composure

You'll own real accounts with real stakes - not a support queue.

You'll work alongside a team that holds itself to a high standard, with the autonomy to manage your portfolio the way you see fit and the accountability that comes with it.

If you want to build something worth being proud of, this is the role.