Account Services Representative

You'll have...

• Education: High School Diploma or Canadian Adult Education Credential (CAEC) Equivalency.
• Excellent Communication Skills (written/oral): Ability to handle difficult conversations and 'probe' for information while maintaining a professional demeanor.
• Technical Proficiency: Proficiency in MS Office (Word, Excel, Outlook) and the ability to learn internal account management software and be able to multitask efficiently.

Even better, you may have...

• Language (written/verbal) English is required and French preferred.
• Work effectively in a remote team environment to manage tasks with a high level of accuracy.
• Previous experience in collections, credit, or a high-volume financial services environment where negotiation was a primary task.
• Answer inbound/place outbound calls with customer and dealer satisfaction as a priority.
• Ability to perform multiple tasks simultaneously, with the ability to pivot to other work requirements as needed.
• Resolve customer and dealer concerns in a positive and professional manner.

This posting is for an existing vacancy within our team.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to the Ford Credit Canada Team, we encourage you to apply!

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce.

Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request.

Please inform Human Resources of the nature of any accommodation(s) that you may require.

Candidates for this position must live in and be legally entitled to work in Canada.

Ford Credit Canada Company does not sponsor work permit applications.

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