ACCOUNT QUALITY MANAGER L1

Drive a culture of continuous improvement in the assigned accounts to ensure enhance efficiency and productivity of resources

Create mechanisms between the projects in the account for sharing knowledge, quality issues, risk mitigation methods within the accounts to drive the continuous improvement

Plan and drive year on year improvement goals in various projects by way of process streamlining & improvements and automation, leading to cost savings and / or efficiency

Support the collection of metrics to show the improvements- efficiency / productivity improvement.

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Clearly define the expectations for the team

Assign goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports

Guide the team members in acquiring relevant knowledge and develop their professional competence

Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries

Ensure that the Performance Nxt is followed for the entire team

Lead and drive engagement initiatives for the tea

Track team satisfaction scores and identify initiatives to build engagement within the team

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Quality Control and Customer satisfaction

CSAT Score-BU/Account/Portfolio level

Audit Coverage percentage

Schedule performance Scores

Planned vs actual project effort

Resource productivity scores

Lean projects implemented per year

Productivity improvement of resources

Continuous Improvement Processes implemented per year

Team attrition %

Employee satisfaction scores

% trained on domain and location specific skills,

% of team trained in necessary leadership skills

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Mandatory Skills: Quality .

Experience: 5-8 Years .

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