Account Manager, SMB

At Sitemate, you’ll join a team that values transparency, high velocity, hustle, diversity, and innovation - not as buzzwords, but as the principles we work by every day.

We move fast, communicate openly, and operate with trust and autonomy. You’ll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure.

We believe diverse teams build better products. Our team includes members from 18+ countries - 55% identify as coming from underrepresented ethnic backgrounds, 43% identify as female, and our team spans ages 22–51.

Transparency: Monthly All-Hands meetings share updates on metrics, customer stories, hiring plans, and financial performance. Every session also includes a “Life Story” from one team member - building genuine connection and understanding across our global team.

High Velocity: We use best-in-class, integrated systems to eliminate manual work and give you the information you need to make fast, high-quality decisions.

Drive: You’ll be rewarded for performance. Seven of our last ten pay increases were proactive - driven by results, not requests.

Autonomy: We focus on outcomes, not hours. You’ll have flexibility to manage your day, with no time monitoring or unnecessary meetings.

Collaboration: You’ll work closely with talented teammates across engineering, product, design, marketing, sales, and customer success - sharing ideas and learning together every day.

We’re proud to be an equal opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities. Our team’s diversity is one of our greatest strengths, and we’re committed to ensuring an inclusive environment where everyone can thrive.

🎧 Podcasts

2024: CEO Hartley Pike - on scaling Sitemate, diversity, and culture

2023: CMO Lance Hodgson - on accelerating your career

2022: CTO Tim Bray - on building quality features that solve real customer problems

💬 Want to know what it’s like to work at Sitemate? Hear it straight from the team : People of Sitemate ⭐ Read what our customers say: G2 Crowd , Trust Radius 🎥 Team Offsites: 2022 , 2023 , 2024, 2025

Run structured account review meetings with SMB customers to uncover workflow gaps and position relevant product use cases.

Prospect within a ~150-account book by booking discovery conversations and identifying upsell / cross-sell opportunities.

Manage renewal cycles end-to-end, including pricing, negotiation, and contracting.

Partner closely with CSMs to stay across customer context, risks and timing to align commercial plays with customer readiness.

Prioritise accounts and organise your calendar to balance long-term expansion plays with short-term commercial activities.

Maintain accurate CRM hygiene, pipeline updates, and forecasting across all open opportunities.

Collaborate with, SMB Customer Success Managers, SMB Account Executives and Product teams to provide feedback on customer needs and product adoption.

Balancing a relatively high-volume portfolio (150 accounts) in a fact paced SMB velocity environment while maintaining enough depth to spot and advance meaningful expansion opportunities.

"Hunting" and prioritising within 150 accounts to book in account review meetings to search for opportunities Timing commercial conversations appropriately, ensuring opportunities are pursued when customers are genuinely ready.

Navigating stakeholders within construction and engineering clients, where decision cycles can be long, informal, or influenced by non-technical factors.

Driving commercial outcomes in accounts where budget constraints, legacy tools, or competing priorities can slow momentum or stall deals.

Someone who thrives in a fast paced environment and loves uncovering, shaping, and delivering customer value.

A proactive operator who’s comfortable running multiple deal cycles at once across 150 accounts and knows how to create momentum with busy operational stakeholders.

Someone who collaborates well with CSMs and cross-functional teams, but ultimately enjoys owning a revenue number and being accountable for results.

Someone who prefers a steady, account-management-style role focused on long-term relationship building rather than fast-moving new business sales.

Someone who sees “commercial” as purely transactional and isn’t motivated by understanding customer value drivers to position meaningful, outcomes-led upsell opportunities.

Anyone who relies heavily on high-intent leads and isn’t comfortable driving proactive outreach, structured follow-up, or creating momentum with lower-intent prospects.

Built world landscape knowledge & experience

Salesforce

Microsoft Office Suite

Front

Slack

Loom

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