Account Manager (Sales) - Singapore
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Manage customer relationships, coordinate sales operations, ensure compliance, and support sales strategies in the aluminium industry while maintaining accurate data.
Key Skills for This Role
Responsibilities
- Acts as the Sales team interface with customers and other company departments
- Coordinates with Sales Manager to review all ongoing contracts
- Reviews all initial sales contracts, amendments, pricing letters etc. and ensures adherence to policies
- Reviews outstanding and new customer complaints and provides appropriate response
- Operates the customer portal and provides first line of customer support
- Ensures customer’s data and information are fully and accurately maintained in SAP, SPPE, Segmentation, Sales work force, CRM and other programs
- Monitors the agreed sales plan with the Sales Manager to measure performance against targets
- Prepares a periodic Sales operations report and coordinates with production scheduling team / vessel
- Coordinates with Logistics department in scheduling and shipment of products to customers
- Coordinates with Legal and Compliance for legal review of new and non standardised sales contracts
Requirements
- Act as Sales team interface with customers and other departments
- Coordinate with Sales Manager to review ongoing contracts
- Review sales contracts, amendments, pricing letters for adherence to policies
- Operate customer portal and provide first line of customer support
- Ensure customer data is accurately maintained in SAP, CRM, and other platforms
- Monitor sales plan and prepare periodic sales operations reports
- Coordinate with Logistics for scheduling and shipment
- Develop strong relationships with external customers
Full Job Posting
Process
- Acts as the Sales team interface with customers and other company departments in order to ensure understanding of customer requirements and proper communication between the Sales team and customers.
- Coordinates with Sales Manager to review all ongoing contracts to maintain an up to date understanding of customer terms and requirements for better informed Sales operations.
- Reviews all initial sales contracts, amendments, pricing letters etc. and ensures adherence to established policies, processes and regulations in order to take corrective action before releasing the documents for approval.
- Reviews outstanding and new customer complaints with the concerned department and provides appropriate response as per established policies and procedures, or escalate to the Sales Manager for more complex inquiries.
- Operates the customer portal and provides first line of customer support to ensure their understanding and good use of the portal
- Ensures customer’s data and information all fully and accurately maintained indifferent Sales and Marketing platform, including and not limited to SAP, SPPE, Segmentation, Sales work force, CRM and any other programs and customer’s data software
Operation Planning
- Monitors the agreed sales plan with the Sales Manager to measure performance against targets and take the required corrective action as directed by Management
- Prepares a periodic Sales operations report and coordinates with production scheduling team / vessel
Day to Day Operations
- Oversees the day to day operations of the Sales team for the assigned area / region to ensure that work processes are implemented as designed and complies with established policies, processes and procedures.
- Organize region sales in order to maintain minimum stock while achieving sales targets.
- Periodic review meetings with sales representatives and offices as assigned by Management
Sales Activities
- Coordinates with Logistics department in scheduling and shipment of products to customers in order to ensure timely delivery to customers.
- Coordinates with the Legal and Compliance department for legal review of new and non standardised sales contracts in order to ensure compliance with the established legal policies and procedures.
- Coordinates with credit . accounts receivable , insurance. Cast house, EHS , Potlien , QA , supply, IT to provide necessary services to M&S department and clients
External Relationship Management
- Develop strong relationships with external customers.
Knowledge
- Needs to be up to date on information related to the Aluminium industry.
- Further develop technical understanding of products and their application.
- Expand the understanding of customer’s business.
- Understand EGA’s global position and link the strategies developed to maintain it
Business Travel
- Join overseas customer meetings as directed by Management
- Attend seminars and exhibitions related to the Aluminium industry as directed by Management
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at EMIRATES GLOBAL ALUMINIUM (EGA)
Senior Manager - International ESG (UAE National)
Abu Dhabi, UAE
ESG Policy & Procedure Development Develop, implement, and monitor ESG policies and procedures across international subsidiaries. Ensure alignment with global ESG standards, cor...
Supervisor - Security (UAE National)
Abu Dhabi, UAE
Policies, Processes & Procedures Implement approved departmental policies, systems, processes, procedures, and controls across the assigned area of operations. Ensure compliance...
Senior Director - Process Safety
Abu Dhabi, UAE
Major Hazard Governance Establish and maintain an enterprise-wide Major Hazard Risk Management Framework. Define, implement, and oversee Critical Controls for major hazard expos...
Director - Safety
Abu Dhabi, UAE
Strategy Development & Implementation Sets EGA’s Safety and Governance strategy and framework in alignment with the organization's ESG & Sustainability strategy, purpose, aspira...
Director - Midstream Safety AT
Abu Dhabi, UAE
Strategic Contribution Ensures effective cascading of the functional strategy into department business plans to ensure vertical alignment and horizontal integration with other i...
Manager - CAPEX
Abu Dhabi, UAE
To be the company's source of engineering/project management expertise for the relevant Operational Area in order to provide high quality engineering/project management advice t...
Senior Manager - Reduction Lining Development
Dubai, UAE
Strategic Contribution Directs the implementation of the department strategy ensuring alignment to functional strategy, EGA’s vision, mission, and corporate objectives. Ensures ...
Electrician Technician - Power
United Arab Emirates, UAE
Attends to all electrical equipment breakdowns such as LV-MV motors, LV Switchboards, MCCs, Plant lightings, Transformers, UPS, VFD, Breakers, Soft starter, etc. In addition, ca...
Senior Manager - International ESG (UAE National)
Abu Dhabi, UAE
Supervisor - Security (UAE National)
Abu Dhabi, UAE
Senior Director - Process Safety
Abu Dhabi, UAE
Director - Safety
Abu Dhabi, UAE
Director - Midstream Safety AT
Abu Dhabi, UAE
Manager - CAPEX
Abu Dhabi, UAE
Senior Manager - Reduction Lining Development
Dubai, UAE
Electrician Technician - Power
United Arab Emirates, UAE