Account Manager - Sales

Three or more years in account management, customer success, or expansion sales - ideally B2B SaaS or vertical software

A track record of carrying and hitting a revenue or retention number

Comfort having direct commercial conversations, including price increases, without damaging the relationship

Strong organization across a large book, with genuine CRM discipline

Customer empathy - you treat retention as a relationship, not a renewal date

Proactive and self-directed, with a track record of working effectively remotely

Strong communication skills, and the judgment to tailor your approach across very different municipal roles

Five or more years in govtech, public sector, ERP, or payments

Working knowledge of how local government actually operates - budget cycles, councils, procurement, and the pressures your customers are under

Genuine interest in supporting small-town America and helping communities modernize

How You're Measured

Your scorecard reflects both halves of the role: expansion bookings to quota, gross and net revenue retention on your book, book health score, price-increase capture, logo retention, and quarterly touch completion.

Pay runs on three quarterly levers - a growth commission on cloud, add-ons, and services; a price-increase commission; and a retention commission on the ARR you keep. You are paid to grow the book and to keep it healthy.

Benefits

Base salary plus quarterly variable compensation, uncapped on expansion

Flexible remote work, with a hybrid option for Utah-based team members

Medical, dental, and vision coverage

401(k) with 4% company match after six months

Travel to regional events, conferences, and customer sites

Meaningful work that supports local governments and the residents they serve

Why This Role, Why Now

Caselle keeps the vast majority of its customers - but those customers tell us they want a real relationship: proactive contact, a name to call, a partner who understands their world. This role is how we deliver that.

At the same time, Caselle is in a period of real product growth, from cloud and integrated payments to new modules. There has never been more opportunity to help a customer take the next step. You will have a book small enough to manage well and the mandate to make every account in it both happier and more valuable.

Interested in helping communities thrive with modern ERP tools? Apply now and join a team that puts local government - and the people they serve - at the center of everything we do.

Caselle and Govineer are equal-opportunity employers. We evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.