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Account Manager

ITBuilders
Riyadh, KSA
Full Time
Mid
2 weeks ago
Business DevelopmentSalesAccount ManagementNegotiationCRMMicrosoft Office
Free

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Business DevelopmentSalesAccount Management
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Job Purpose

  • The Account Manager is responsible for driving business growth through business development, sales, and account management activities.
  • The role focuses on identifying new business opportunities, managing customer relationships, achieving sales targets, supporting proposal and commercial processes, coordinating with internal teams, vendors, and distributors, and ensuring customer satisfaction and timely collection from assigned acco

Key Responsibilities

  • Identify and develop new business opportunities within the commercial sector.
  • Research target markets, industries, and potential clients to generate qualified leads.
  • Approach new customers through calls, meetings, networking, events, referrals, and strategic partnerships.
  • Understand customer business needs, challenges, and technology requirements.
  • Support the company’s growth strategy by expanding ITBuilders’ customer base and market presence.
  • Achieve assigned sales targets, revenue targets, and gross profit objectives.
  • Manage the full sales cycle from lead generation to deal closure.
  • Prepare and execute account plans, sales plans, and opportunity strategies.
  • Coordinate with presales, technical, PMO, finance, and delivery teams.
  • Ensure timely submission of proposals, quotations, tender responses, and required commercial documents.
  • Negotiate commercial terms with clients while protecting the company’s profitability.
  • Maintain an accurate and updated sales pipeline, forecast, and opportunity status.

Account Management

  • Build and maintain strong, long term relationships with existing and potential clients.
  • Act as the main point of contact for assigned accounts.
  • Understand client business priorities and identify opportunities for upselling, cross selling, renewals, and service expansion.
  • Conduct regular account review meetings with customers.
  • Ensure customer concerns are properly communicated internally and followed up until closure.
  • Support customer retention and strengthen client loyalty.
  • Ensure successful implementation of projects for assigned accounts.

Internal Coordination and Follow Up

  • Follow up internally on proposal preparation, pricing approvals, contract reviews, project kickoffs, and invoicing status.
  • Coordinate with PMO and delivery teams during project handover.
  • Work closely with internal departments to ensure customer requirements are clearly communicated.
  • Ensure all sales activities comply with ITBuilders’ internal processes.
  • Collaborate with marketing on campaigns, events, vendor activities, and lead generation initiatives.

Collection Responsibility

  • Follow up on customer payments and collection activities related to assigned accounts.
  • Follow up with clients on overdue payments, pending purchase orders, and payment confirmations.
  • Support invoice clearance by coordinating between customer and internal teams.
  • Maintain visibility on collection status for assigned accounts.

Vendor and Distributor Engagement

  • Coordinate with vendors and distributors to obtain pricing, validate proposed solutions, and complete deal registration.
  • Maintain strong relationships with technology vendors, distributors, and partners.
  • Stay updated on vendor products, services, certifications, promotions, and market trends.
  • Support joint activities with vendors and distributors.

Reporting and Performance Tracking

  • Prepare regular sales reports, pipeline updates, account plans, customer visit reports, and forecast reports.
  • Track sales activities, opportunities, proposal status, win/loss analysis, revenue progress, and collection status.
  • Provide management with market feedback, competitor insights, and customer needs.
  • Ensure CRM and sales records are accurate, updated, and properly maintained.

Employment Expectations

  • Represent ITBuilders professionally.
  • Maintain confidentiality of company and customer information.
  • Comply with internal policies and procedures.
  • Achieve assigned sales and collection targets.
  • Actively contribute to the company’s revenue growth, customer satisfaction, and market expansion.

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