Account Manager - Qatar

Role Summary

Partner Relationship Management

• Build and maintain strong, long-term relationships with existing restaurant and vendor partners.
• Drive partner satisfaction and retention through proactive communication, support, and service excellence.
• Provide insights that support partner business growth on the platform.

Data-Driven Consulting

• Analyze sales, operational, and engagement data to identify opportunities in menu performance, pricing, promotions, and delivery logistics.
• Share actionable recommendations based on performance metrics to improve revenue and efficiency.
• Conduct regular business reviews covering results, opportunities, and growth plans.

Account Growth and Optimization

• Identify growth opportunities through upselling services, cross-promotions, and partner performance improvements.
• Help partners optimize menu structure, images, delivery times, and other content for engagement and conversion.
• Recommend and coordinate marketing campaigns and promotional offers to increase order volume.

Collaboration and Compliance

• Work with Marketing, Logistics, and Operations to address partner needs and resolve issues.
• Support smooth onboarding, campaign execution, and issue resolution for assigned accounts.
• Negotiate and renew commercial agreements.
• Ensure compliance with service-level agreements and operational standards.

Qualifications

• At least 2 years of experience in account management, sales, or partner success.
• Experience in food technology, FMCG, or e-commerce is a plus.
• Strong analytical skills and comfort using data dashboards and Excel or Google Sheets.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-first mindset and ability to work independently in a fast-paced environment.
• Fluency in Arabic is required.

About Talabat and Delivery Hero