Account Manager

This is a commercially accountable role at the heart of Plexus's growth. You'll own a portfolio of Australia's most recognisable enterprise clients — and the revenue that comes with them.

Plexus grows by deepening the value we deliver to the customers we already have. The Account Manager owns that motion — securing renewals that reflect real platform value, and driving expansion into new use cases and business units.

You'll report directly to Josh Barker, Head of Account Management. He's built this function and is hiring AMs who want to be coached into commercial leaders.

Own a portfolio of customers end-to-end — renewals, expansion, and executive engagement

Run structured expansion motions to identify and close new use cases inside existing accounts

Build multi-threaded relationships across every Tier 1 account — economic buyer, day-to-day contact, and executive sponsor

Negotiate renewals anchored in value, not price

Spot at-risk accounts early and act on them before they become a problem

Bring market and customer insight back to the product and commercial teams

A commercial track record in AM, CS, or a portfolio-accountable sales role — 2 to 4 years

Direct ownership of revenue outcomes — NRR, renewals, or expansion

Comfort engaging at GC and C-suite level, with examples to back it

Salesforce discipline as a professional standard, not an admin task

Fast-paced, high-ownership environment experience — you've worked somewhere that moved quickly and you performed in it