oracle
Account Manager
Vertiv
Melbourne, AUS
Full-time
Entry · 2+ years experience
Onsite
Discovered 2 weeks ago
Free
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Purpose of this role
As the Account Manager, you will play a crucial role in managing and nurturing client relationships while supporting the Senior Key Account Managers with day-to-day account management tasks. This is an exciting opportunity for someone who is eager to start or grow their career in account management, develop strong communication skills, and learn from a collaborative team.
Key responsibilities
- Assist in managing a portfolio of existing client accounts, ensuring high levels of client satisfaction.
- Serve and assist as a primary & secondary point of contact for assigned clients, addressing inquiries and providing solutions in a timely manner.
- Support Key Account Managers in preparing reports, presentations, and account reviews.
- Own the internal processes for the accounts and support the key account manager.
- Collaborate with internal teams, including presales engineering, supply chain, and project delivery, to ensure client needs are met.
- Contribute to the strategic account plans of the set accounts supporting the KAM.
- Conduct account research and mapping of accounts.
- Support Key account manager with contract reviews and negotiations.
- Monitor client accounts to identify opportunities and help expand relationships.
- Assist in RFQs and negotiations as needed.
- Maintain accurate records of client interactions and update CRM systems.
- Help identify potential areas for process improvement in client management.
- Attend client meetings (virtually or in person) alongside Senior Key Account Managers.
- Support bid management teams with project kick offs, tender review documentation and submission documents are to a high standard.
WHS, Environment & Quality
Comply with all Work, Health & Safety, Environment and Quality obligations.
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