HVAC Cooling Customer Engineer - Cedar Rapids at Vertiv — Cedar Rapids, USA | Base Career | Base Career

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HVAC Cooling Customer Engineer - Cedar Rapids

Vertiv

Cedar Rapids, USA

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Full Job Posting

RESPONSIBILITIES

ROLE
Rely on direction to accomplish goals
Perform a number of work-related tasks
Capable of working under direct supervision or independently based upon training
Maintain certifications per Job requirements
TECHNICAL
Render on site and phone assistance to customers.
Communicate with National Technical Support on equipment issues
Perform work related tasks according to company guidelines for scheduled maintenance
Implement Field Change Notices according to published guidelines
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
SAFETY
Operate in a safe manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines – “14 hours rule”
Report all work related accidents or injuries within 24 hours to the appropriate personnel.
ADMINISTRATION
Provide accurate and timely reporting according to company guidelines
Timecards, expense reports, mileage reports, ticket closure, forms et al.
Maintain individual inventory in accordance with company policy
Maintain company property according to company policies
Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.
CUSTOMER SATISFACTION
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer for where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
Strive to provide all customers a “first time fix” for their equipment
Maintain customer satisfaction rates according to company guidelines
Attend Customer Meetings as required
PERFORMANCE
Maximize productivity by combining service opportunities
Complete all work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate according to company guidelines
Perform inventory cycle counts according to company guidelines
Adhere to company dress code and safety regulations
Meet or exceed on-site response time requirements for each customer
Understand and comply with company startup/escalation processes and procedures
Maintain proper and adequate level of internal communications
Managers, co-workers, Support Services, electronic communications, et al.
Perform several work-related tasks

QUALIFICATIONS

Required experience (one or more of the following)
High School Diploma or G.E.D. equivalent
HVAC – Certificate Program degree or equivalent experience in the field.
Six years military experience in a related field
Equivalent industry experience with EPA refrigerant license
Basic electrical knowledge
Interpersonal Skills
Professional
Reliable
Team Player
Familiarity with electrical / electronic test equipment and fundamentals
Must be able to read and interpret electrical line diagrams and blueprints
Working knowledge of OHM’s law and HVAC theory
Technical skills
Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
Elementary fix/repair techniques based on directed supervision
Capable of completing tasks and return unit to full operating conditions based upon directed supervision
Ability to summarize and report all work related tasks performed
Strong skill sets:
Communication skills
Customer service skills
Troubleshooting skills
Safety procedures
Organizational and planning skills
Computer skills
Mechanical aptitude
PHYSICAL & ENVIRONMENTAL DEMANDS
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
Extreme cold (below 32)
Extreme heat (above 100)
Noise Level (Medium / High need to shout to be heard)
Working around moving machinery (fork-lifts, tractors)
Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
Work outdoors (no effective protection from weather)

HVAC Cooling Customer Engineer - Cedar Rapids

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Sr. Director EMEA Power Product Management

Project Manager

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Manager Materials and Manufacturing Planning

Sr. Director EMEA Power Product Management

Project Manager

Engineer I - Field Service

Channel Sales Specialist

CNC Machine Operator All Shifts

DVT Engineer

Logistics Data Analyst

Manager Materials and Manufacturing Planning

Job Fit Check

Role Overview

Full Job Posting

RESPONSIBILITIES

QUALIFICATIONS

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