Account Manager

Duties & Responsibilities

• (not limited to)
• Develop, gain approval and execute growth plan for allocated territory, ensuring inclusion of key John Crane products and services initiatives, which support achievement of Company business objectives
• Identify, secure and develop new customer accounts that increase John Crane market penetration
• Sustain existing customer accounts and relationships, ensuring service delivery requirements are achieved
• Promote and sell John Crane Products in accordance with the company policy, pricing guidelines and regulations.
• Presenting the product range and its technical attributes / benefits for customers and maintaining relationship
• Support and coordinate customer enquiries, quote preparation for non-pricelist products and work with Application Engineering
• Actively involvement in the delivery of goods, invoicing and collections on payment from the customers.
• Preparation of thorough monthly reports to communicate progress of sales plan in line with business needs
• Act as a role model for Health, Safety and Environmental issues, actively participating in the development of safety culture and behaviours, including reporting all hazardous and unsafe acts
• Update sales funnel opportunities in C4C tool with accurate information based on quote follow-ups and customer feedback
• Create customer visit reports which provide clear customer information and order potential
• To communicate frequently with the tendering and engineering teams to support delivery of quality tenders
• Conduct Lost Bid Analysis and propose actions to increase tender/order hit rate
• Act as a role-model for compliance, ensuring appropriate processes and controls are in place and followed to meet the highest ethical standards and to adhere to Company regulations
• All other duties as relevant to the Sales function
• Experience working within an Engineering business
• Strong communication skills both written and spoken
• Ensure all company equipment is kept in good condition and reporting faults or damage to the Sales Manager