Account Manager

Responsibilities

• Serve as a member for the Account Management team, setting clear goals and fostering collaboration to achieve KPIs.
• Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
• Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
• Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
• Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement.
• Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
• Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping.
• Monitor and optimise operational efficiency within the team, addressing bottlenecks and implementing solutions to improve outcomes.
• Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives.
• Previous experience of engaging with retail, food and beverage or hospitality sectors is a bonus.