Account Manager (Leeds)

Visit and build strong relationships with restaurant partners across your territory

Monitor partner performance using dashboards and data insights

Identify risks early and proactively reduce churn through consultative conversations

Lead onboarding, activation, and optimisation for new partners

Spot and deliver growth opportunities, including campaigns, upsells, and new features

Balance field visits with desk-based planning and analysis

Provide feedback and contribute ideas to improve account management processes and reporting

Own and optimise a portfolio of restaurants, ensuring long-term retention and growth

Design and test interventions to improve partner performance and satisfaction

Collaborate with internal teams to refine account management playbooks and reporting

Participate in scaling efforts, helping shape processes and workflows in a rapidly growing business

Support new market launches and help establish local best practices

You’ll have full ownership of your territory and partners, with guidance and support from the wider Account Management team and leadership.

1-3 years’ experience in Account Management, Customer Success, or a commercial role

Experience working to retention, churn reduction, or revenue-related goals

Strong organisational and communication skills, both in-person and in writing

Comfort balancing autonomy with structured ways of working

Confidence managing a portfolio across field and desk-based work

Experience in food tech, hospitality, marketplaces, or SaaS

Exposure to territory-based or field-led roles

Enjoyment of data analysis and performance reporting

Interest in process improvement and helping build scalable ways of working

Curious, proactive, and confident in building relationships with partners

Motivated to take ownership of outcomes while valuing support and collaboration

Comfortable mixing partner-facing work with data analysis and planning

Adaptable and effective in a scaling environment where processes are evolving

Passionate about delivering real value to partners, not just ticking boxes

You’ll grow your territory’s portfolio, improve partner retention and performance, and have a visible impact on EatClub’s expansion in NSW. Your work will directly contribute to each city’s culture. Top performers will have opportunities to take on larger territories, lead new city launches, and shape how the Account Management function scales across the business.

You prefer fully structured processes with little room to influence outcomes

You want purely desk-based or purely field-based work

You’re uncomfortable using data to guide conversations with partners

You’re not interested in improving how things are done over time

If you're curious about what we're building, you're welcome to explore EatClub ahead of your interview. First-time users who choose to give it a try can use the code "ECAPPLY5" for an optional $5 voucher to test the experience. This is entirely voluntary and has no impact on your application or interview process.

P.S. We are currently interviewing for roles starting on April 13 and May 12. Selected candidates will be expected to begin on one of these dates.

One last note: even if you feel that you don’t meet all the criteria above, we encourage you to apply. Past work experience is not the only indicator of future success, and we are on the look out for hungry talent who wants to grow with us. So if you want to be a part of something remarkable, then we’re excited to hear from you.