Account Manager - John Lewis Stratford

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.

Inspire, develop, and manage a high-performing team with a focus on collaboration, diversity, and empowerment

Lead onboarding and continuous training of the team, ensuring strong product knowledge, service excellence, operational compliance, and support with employee relations

Set and review individual and team goals, provide regular performance feedback, and support career development plans

Partner with the Talent Acquisition team to manage full recruitment cycle

Contribute to business planning, including forecasting, promotional strategies, and category development

Monitor and analyse business KPIs to inform strategic actions and improve commercial performance

Proactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive client loyalty

Collaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategies

Build strong partnerships with retailer teams, supporting cross-functional collaboration and shared business objectives

Oversee day-to-day retail operations, including rota management, stock monitoring, and accurate reporting aligned with retailer systems

Ensure the flawless execution of brand activations, events, and in-store campaigns

Uphold brand standards for grooming, presentation, and environment

Set expectations for client service excellence by leading with authenticity, empathy and deep product expertise

Champion the brand’s signature service approach, ensuring all client interactions are elevated and immersive

Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance

The ability to coach and develop a diverse team while fostering a culture of collaboration

A passion for creating memorable, client-centric experiences

Strategic thinking with strong commercial awareness and decision-making capabilities

A solution-focused approach, thriving in a fast-paced and evolving environment

Creating memorable and long-lasting client relationships

Building and nurturing a culture where achievement is celebrated and learning is continuous

Driving commercial results and taking ownership of your business

Investing time in coaching, mentoring, and development the team

Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: Restoring Nature and Climate Investing in Circularity Advancing dignity and prosperity Promoting the autonomy of women

Restoring Nature and Climate

Investing in Circularity

Advancing dignity and prosperity

Promoting the autonomy of women

The opportunity to be part of a globally recognised luxury brand known for its timeless heritage

You will be empowered to take ownership of your impact within CHANEL and contribute to the UK region