ashby
Account Manager
Sourgum
Jersey City, USA
Full-time
Mid
Onsite
USD 60000-75000 yearly / year
Discovered 1 weeks ago
MS OfficeCRM SoftwareSalesforceZendesk Sell
Free
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MS OfficeCRM SoftwareSalesforceZendesk Sell
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Your Responsibilities
- Collaborate with Account Executives to draft new contracts and renewals, ensuring accuracy and adherence to company policies.
- Nurture strong relationships with clients, facilitating effective communication between the vendor relations team, account executive, and clients to address account-related inquiries and concerns.
- Monitor service quality and customer satisfaction, addressing any issues promptly and effectively.
- Ensure accounts are up to date and in good standing regarding payment, working closely with the finance department to resolve any discrepancies.
- Assist Account Executives in gathering information from vendors to relay back to clients, facilitating smooth communication and project coordination.
- Provide support to the Account Executive team in various administrative tasks and projects as needed.
- Stay informed about industry trends, regulations, and best practices to better serve clients and contribute to the company's growth.
- Maintain accurate and up-to-date records for every customer you manage.
Requirements
- You must be customer obsessed and tech-enabled.
- Ability to commute into our Jersey City, NJ office.
- Proven experience in account management, customer service, or sales, preferably in a B2B services industry.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
- Excellent organizational abilities, including time management and prioritization skills.
- Proficiency in MS Office Suite and CRM software (e.g., Salesforce or Zendesk Sell) preferred.
- Demonstrated problem-solving skills and the ability to work effectively in a fast-paced environment.
- Commitment to upholding company values of sustainability, integrity, and excellence.
- Bachelor's degree in Business Administration, Marketing, or related field preferred.
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