Account Manager, Gov Programs

Own the reporting cadence for assigned plans, ensuring reports are delivered on time, reviewed for accuracy, and aligned with stakeholder expectations.

Prepare and deliver program reporting, business reviews, operational updates, and strategic recommendations to health-plan partners and internal leadership.

Review operational performance and reporting for accuracy, completeness, and alignment with contractual and client expectations.

Perform first-pass QA on account reporting, invoice support materials, dashboards, and other client-facing deliverables before distribution or escalation.

Help validate data inputs, dashboards, and reporting outputs in partnership with internal teams.

Translate operational data and trends into clear insights, risks, recommendations, and escalation points for internal leadership and payer stakeholders.

Monitor week-over-week account performance and coordinate actions to remove blockers and support delivery against plan expectations.

Coordinate internal action items, ownership, timelines, and dependencies using appropriate project and ticket-management practices.

Proactively manage and help drive resolution of open tickets, escalations, and follow-up items in systems such as Monday.com, Jira, and Zendesk.

Support program changes, workflow updates, launches, implementations, and continuous-improvement initiatives by coordinating communication, readiness, and stakeholder alignment.

Identify workflow gaps, service issues, and operational barriers that may affect client performance, and partner with the appropriate owners to improve outcomes.

Maintain accurate, timely records of discussions, follow-up items, risks, plan details, decisions, and commitments as a reliable source of truth.

Prepare clear post-meeting recaps, including decisions, action items, owners, and timelines.

Perform other duties as assigned or necessary.

Performance Metrics:

Client satisfaction and partner relationship health.

Client retention and account stability.

SLA and KPI compliance for assigned plans.

Timeliness, quality, and accuracy of program reporting and client-facing deliverables.

Visibility into open tickets, escalations, invoicing issues, risks, dependencies, and performance blockers.

Quality and timeliness of follow-up on client and internal action items.

Effectiveness of cross-functional coordination and issue resolution.

Quality of client communication, business reviews, and executive-level presentations.

Program-level measures agreed with the plan and Operations, which may include outreach timeliness, participant engagement, service completion, issue resolution, participant experience, quality, and program value or ROI.

Required Skills/Abilities:

Ability to manage complex government health-plan partnerships and multiple high-priority workstreams simultaneously.

Strong understanding of program oversight, governance, project tracking, risk management, and issue escalation.

Ability to lead through influence and coordinate teams without direct authority.

Exceptional organizational skills, attention to detail, persistence, and follow-through.

Excellent written and verbal communication skills, including the ability to communicate with leadership-level stakeholders.

Ability to present services, workflows, operational processes, metrics, performance updates, risks, and recommendations clearly.

Ability to build trust and maintain strong relationships with plan stakeholders, Operations, and internal leadership.

Data-driven, solution-oriented, and comfortable interpreting performance trends and reporting outputs.

Strong problem-solving skills and ability to stay organized under pressure in a fast-paced environment.

Quick learner who can rapidly gain subject-matter expertise and adapt to changing client and program needs.

Proficiency or comfort working in Monday.com, Jira, Zendesk, Zoom, Slack, Google Workspace, Microsoft Office, and similar business tools.

Must be 18 years of age or older.

Education and Experience:

Bachelor’s degree in a related field or equivalent experience preferred.

Five or more years of account management, client success, payer relations, program management, or client-facing enterprise experience preferred; equivalent experience may be considered.

Experience working with health plans, government accounts, managed care organizations, or other complex healthcare clients strongly preferred.

Experience overseeing or coordinating healthcare programs, implementations, operational workstreams, or client-facing service delivery preferred.

Experience leading client presentations, business reviews, reporting follow-up, cross-functional issue resolution, and executive communications preferred.

Physical Requirements:

Ability to remain at your designated workstation for the duration of the workday

Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).

The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

The ability to observe details at close range (typically on a computer screen)

This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.

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