Account Manager

Key Responsibilities

• Identify and target potential new customers in Construction, Manufacturing, and Industrial trades.
• Identify and develop relationships with current and potential clients in various sectors to promote fasteners, tools and other MRO (Maintenance, Repair & Operations) products.
• Analyze client requirements and propose suitable products and solutions for their needs.
• Prepare and deliver technical presentations, product demonstrations, and proposals to clients.
• Work as part of the broader sales team to assist and collaborate in growth.
• Provide technical expertise and guidance to customers regarding products carried.
• Negotiate contracts, pricing, and terms of sale to close deals effectively.
• Visit construction sites to evaluate product applications and deal with site issues.
• Stay updated on industry trends, market conditions, and competitor activities to maintain a competitive edge.
• Maintain accurate records of sales activities, customer interactions, and follow-up actions.
• Attend industry trade shows, conferences, and networking events to expand the customer base and foster relationships.
• Attend regular product training sessions.
• Required to travel to meet clients and attend events.
• Valid passport and drivers license for travel within Canada and USA for training at manufacturers’ facilities.
• Build and maintain strong relationships with existing accounts.
• Present and demonstrate products to new and existing customers.
• Process detailed quotes for accounts.
• Enter orders into system accurately.
• Effectively handle customer concerns.
• Collaborate with Purchasing, Inside Sales and Shipping to determine the best way to support accounts.
• Support Inside Sales Team as required.
• Must have a degree in Business, Marketing, or related field, or a suitable combination of experience and a high school diploma Previous outside sales experience (min 1 year) in the fastener, tools or MRO product industry with proven track record of success. Strong understanding of industrial products. Excellent communication, negotiation, and presentation skills. Ability to interpret technical plans and specifications. Proficiency in Microsoft Office Self-motivated, result-oriented, and ability to work as part of a team and independently. Demonstrated ability for self-management and quality time management. Must have a valid driver's license, clean driving record and a reliable vehicle.