Account Manager

Role Overview

Client Relationship & Portfolio Management

• Manage and grow a portfolio of SME and mid-market clients across mainland and free zones.
• Act as the trusted advisor to clients on accounting, tax, and compliance matters.
• Build long-term relationships with key client stakeholders, including Finance Managers, and business owners.
• Conduct regular client meetings (monthly/quarterly reviews) to assess service quality, risks, and opportunities.

Service Delivery & Compliance Oversight

• Oversee delivery of:
• Bookkeeping and financial reporting (IFRS aligned)
• VAT compliance (returns, refunds, health checks)
• UAE Corporate Tax filings and advisory
• Payroll and WPS compliance
• Corporate services (licensing, renewals, UBO, ESR, AML)
• Review key outputs and ensure quality control before client submission.
• Identify compliance risks early and escalate internally
• Ensure all deliverables meet UAE regulatory standards, including:

• UAE VAT Law

• Federal Tax Authority guidelines

Commercial Growth & Advisory

• Identify and drive upsell and cross-sell opportunities, including:
• Corporate tax advisory and structuring
• Transfer pricing documentation
• VAT health checks and voluntary disclosures
• CFO/outsourced finance function services
• Support proposal development, pricing, and client presentations.
• Contribute to revenue growth targets and client retention KPIs.

Engagement & Project Management

• Manage multiple client engagements simultaneously with strict adherence to deadlines.
• Implement structured workflows for:
• Monthly closings
• VAT filings
• CT reporting cycles
• Track engagement profitability and utilization.
• Ensure proper scoping, onboarding, and documentation of all new clients.

Internal Coordination

• Work closely with:
• Accounting and bookkeeping teams
• Tax specialists (VAT & Corporate Tax)
• Corporate services / PRO teams
• HR & payroll teams
• Translate client requirements into clear internal deliverables.
• Drive accountability across teams for timely execution.

Reporting & Performance Monitoring

• Prepare and present:
• Monthly client dashboards (financials, KPIs, compliance status)
• Revenue and pipeline reports
• Client health and risk reports

Monitor

• Client satisfaction
• SLA adherence
• Billing and collections

Risk, Governance & AML Responsibilities

• Client satisfaction
• SLA adherence
• Billing and collections
• Client satisfaction
• SLA adherence
• Billing and collections
• Ensure compliance with:
• UAE AML/CFT regulations
• Client onboarding (CDD/EDD)
• Sanctions screening requirements
• Liaise with compliance teams on high-risk clients.
• Maintain proper documentation for audit and regulatory reviews.

Market Awareness & Thought Leadership

• Stay updated on:
• UAE Corporate Tax developments
• VAT updates and FTA clarifications
• Free zone compliance requirements
• Provide insights to clients and internal teams.
• Contribute to internal knowledge sharing and client alerts.

Qualifications & Experience

• Bachelor’s degree in Accounting, Finance, or related field (required)
• Professional qualifications preferred:
• ACCA / CPA / CA / ACA
• UAE Tax Agent certification (strong advantage)
• Minimum:
• 5–7 years experience in accounting/tax/professional services
• 5+ years UAE experience (essential)
• Strong working knowledge of:
• UAE VAT and Corporate Tax
• Financial reporting and IFRS basics
• Payroll and WPS processes

Technical Skills

• Experience with accounting platforms (e.g., Zoho Books, QuickBooks, Xero)
• Strong Excel and financial analysis capability
• CRM systems (e.g., Zoho CRM) for client tracking
• Familiarity with reporting dashboards and automation tools

Client & Commercial

• Strong client-facing and relationship management skills
• Commercial mindset with ability to identify revenue opportunities
• High emotional intelligence and stakeholder management

Technical & Analytical

• Solid understanding of UAE tax and compliance landscape
• Ability to interpret financial statements and identify issues
• Strong problem-solving and advisory capabilities

Execution & Leadership

• Excellent project and time management skills
• Ability to manage multiple deadlines in a fast-paced environment
• Proactive, ownership-driven, and results-oriented

Kpis & Performance Metrics

• Client retention rate
• Revenue growth per account
• Cross-sell / upsell conversion rate
• SLA compliance and delivery timelines
• Client satisfaction (NPS or equivalent)
• Billing and collection efficiency

Why Join Us

• Exposure to diverse industries across the UAE and GCC
• Opportunity to work on high-impact advisory engagements
• Career progression into senior advisory or portfolio leadership roles
• Dynamic, fast-growing professional services environment

Experience

• UAE: 3 years (Required)

Location

• Dubai (Required)