Account Manager

Join our dynamic Revenue team of over 150 sales professionals globally, represented in 24 countries, who are passionate about driving revenue and expanding our market share in the hospitality industry. As a large department with various roles, our team offers many opportunities for growth and career development. Our team works closely with customers, (including hotels, chains, STR and more) to help them achieve their revenue goals. As a member of our team, you'll have the opportunity to work with a dynamic group of professionals, learn from experienced leaders, and contribute to the success of our organization.What's in it for you?

You have 5+ years of experience in account management, technical account management, or customer success within a SaaS environment.

You have proven experience owning commercial outcomes—including renewals, expansion, and retention—across a multi-account portfolio.

You are AI-first and use Claude, Gemini, or similar tools daily to work with significantly greater effectiveness and treat a large portfolio as a systems problem.

You bring revenue management and business intelligence experience, with confidence navigating data models, OTB vs. Actuals, and adoption and usage metrics.

You understand hospitality technology, such as PMS systems, OTAs, channel managers, or revenue management workflows.

You can explain technical concepts clearly to non-technical audiences while applying commercial judgement to adoption and retention.

You have excellent communication and presentation skills and are confident leading customer-facing sessions independently.

You have strong prioritisation and time-management skills and can allocate attention across a large portfolio without defaulting to whichever account is loudest.

You have experience with Salesforce, Gainsight, or similar CRM and customer success tools.

You are product-obsessed and understand the revenue manager’s daily workflow at the property level.

You are disciplined at scale and commercially proactive, treating adoption signals as inputs into renewal and expansion strategy.

Experience in a commercial overlay or technical advisory role is preferred.

Familiarity with Lighthouse or comparable hospitality intelligence platforms is preferred.

Working knowledge of API and integration concepts sufficient to field integration-related questions is preferred.

Experience building scaled or one-to-many customer programs is preferred.

What's in it for you?

Impactful work: Shape products relied on by 85,000+ users worldwide.

Competitive compensation: Proactively maintained to value your work.

Flexible working environment: Work from home or at one of our global offices.

Flexible time off: Autonomy to manage your work-life balance.

401k matching: Up to 4%.

Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.

Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.

Employee Assistance Program: 100% confidential and free.

Employer paid Short Term Disability + $50,000 Life Insurance

Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.

Wellbeing support: Subsidized up to 80% ClassPass subscription.

Referral bonus: Earn rewards for bringing in new talent.

Diversity, equity, inclusion, and belonging

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.

Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!

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