breezy
Account Manager (Bilingual)
FabStation
Remote, CAN
Full-time
Mid · 3+ years experience
Remote
CAD 100000-130000 yearly / year
Discovered 3 weeks ago
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WHO WE ARE
FabStation (www.fabstation.com) is a software company that specializes in augmented reality products, leveraging BIM models for the manufacturing industry. Eliminating fabrication errors and boosting quality control efficiency by 2X is the name of the game.
WHAT WE’RE LOOKING FOR
FabStation is growing, and we are looking for an Account Manager to help build strong, long-term relationships with our clients in the steel fabrication industry. This role is ideal for someone who enjoys working closely with customers, understanding their needs, solving problems, and helping them get lasting value from a product. You will work closely with our Sales, Product, Onboarding, and Support teams to drive client adoption, retention, renewals, and account growth. As an Account Manager at FabStation, you will manage a portfolio of existing clients, maintain strong relationships, and identify opportunities to improve client success, retention, renewal, and expansion. You will be a key point of contact for clients after onboarding, helping ensure they are using FabStation effectively and seeing value from the platform.
WHERE ARE WE
We are located in Victoria, BC with our testing facility based in Kelowna, BC. This will be a remote working role; however, in-person collaboration will occasionally be required.
The Account Manager will primarily manage accounts across the Eastern Time Zone and European time zones.
RESPONSBILITES
Manage and maintain relationships with assigned client accounts
Act as the main point of contact for client questions, concerns, renewals, and account updates
Monitor client usage, adoption, and overall account health
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