Account Manager

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Account Manager will help their clients grow and realize the Flexport value by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with high degrees of professionalism and attention to detail. Here are some of the responsibilities for this role:

Your responsibilities as an Account Manager include, but are not limited to, the following:

Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport.

Meet regularly with clients to monitor the account health and find ways to improve on their current experience.

Use your knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.

Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.

Lead and actively participate in client onboarding and creating standard operating procedures.

Scope and guide the implementation stages and timelines for new opportunities and clients.

Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.