Account Manager

You're a relationship-focused professional who thrives on building trust and delivering exceptional customer experiences. Organised, responsive and commercially aware, you enjoy working autonomously while managing multiple priorities.

You bring experience in customer or account management and can confidently navigate contracts, complex stakeholder relationships and challenging customer situations. Most importantly, you're someone who follows through on commitments and enjoys solving problems.

Customer, Community and Engagement connects us with the people we serve, from everyday customer interactions to long‑term community relationships. The team includes customer service call centre professionals who provide frontline support, as well as specialists who engage communities and stakeholders, and partner with businesses to help shape how we plan, deliver, and communicate about our services.

Working here means meaningful engagement, supporting customers when they need it most, managing impacts and enquiries, communicating change, and helping communities understand and benefit from the essential water and wastewater services they rely on every day.

Experience managing customer relationships, accounts or contracts in a business-to-business environment.

Strong communication and stakeholder engagement skills.

The ability to interpret contracts, policies and regulatory requirements.

Proven negotiation, problem-solving and influencing capabilities.

Strong organisational skills and the ability to manage competing priorities.

A proactive, independent and customer-focused approach.

Sound commercial awareness and attention to detail.

Experience within utilities, agriculture, infrastructure or a related industry will be highly regarded.

Further information can be found in the attached PD - Account Manager

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Chantelle Romeo from the Talent Acquisition team chantelle.romeo@sawater.com.au

Applications close 4pm, Monday 21 September 2026.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au .

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.