Account Manager

Overview

Responsibilities

• Develop and maintain strong relationships with existing clients, serving as the primary point of contact for all account-related matters.
• Generating Hospitality business opportunities and managing the sales process through to closure of the sale.
• Collaborates with partners for prospecting within named accounts, leveraging partner engagement.
• Support deal structure and pricing with business-value analysis and negotiate prices for proactive bids and proposals.
• Ensure high levels of customer satisfaction by consistently delivering value, exceeding expectations, and promptly addressing any issues or concerns that may arise.
• Excellent written and oral communication skills, selling and negotiation skills, and time management skills.
• Utilize a consultative sales approach to understand clients' needs and recommend tailored solutions that address their unique challenges.
• Collaborate with cross-functional teams to develop and implement strategic sales plans to achieve targets and drive revenue growth.
• Conduct in-depth discovery sessions with potential clients to uncover pain points and business objectives.
• Customize product presentations and demonstrations to showcase how our technology solutions can solve clients' specific problems.
• Provide timely and accurate sales forecast and reports to management, outlining performance metrics and key achievements.
• Continuously strive to exceed sales targets and contribute to the overall success of the sales team.

Requirements

• Bachelor's degree preferred; or experience in lieu of degree
• Plus 2+ years experience in consultative technology sales, with a focus on Unified Communications and Consultative Contact Center solutions.
• Knowledge of Cloud computing, VMware and Data Centers is a required asset.
• Knowledge or experience with competitive solutions including Ring Central, 8x8, Cisco, Avaya, Zoom, Dialpad and others a plus.
• Creative with business planning and implementing sales initiatives.
• Possesses strong Account planning skills.
• Proven track record of meeting or exceeding sales targets and quotas using a consultative approach.
• Strong negotiation and communication skills, with the ability to build rapport and influence key stakeholders.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
• Proficiency in CRM software and other sales tools for pipeline management and reporting.
• Ability to work independently and as part of a collaborative team environment.
• Mitel offers a comprehensive benefit program which includes Medical, Dental, Vision, Life and Disability Insurance, RRSP matching, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.
• For more information, visit www.mitel.com and follow us on Twitter @Mitel
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• Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
• We welcome candidates with disabilities and will make accommodations throughout all stages of the recruitment and selection process. If you require a disability-related accommodation, please send an e-mail to talentacquisition@mitel.com or call 844-YES-MITEL (844-937-6483). Mitel will consult with all applicants with disabilities who request accommodation to ensure that the accommodation provided is suitable for the applicant’s individual accessibility needs.
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