Account Manager

The Account Manager position is responsible for retaining existing customers and growing new business by developing and cultivating strong customer relationships. This position is also responsible for generating revenue from new and existing customers through consultative selling and outstanding customer service practices. This position will customarily and regularly exercise discretion and independent judgment relative to matters of significance. This position will be a hybrid role with three days in office each week in the Washington D.C. metro area.

E xecuting and managing the creative development and production cycle for multi-channel programs (email, programmatic, social, search, direct mail). Including:

Partnering with Consulting (Strategy) for new campaign design, development and implementation, including media plan, creative brief and version plan development

Partnering with Data and Analytics teams for accurate targeting, data pull, tracking and reporting

Partnering with internal and external Web Production, Email Service Providers, and our in-house Digital Team for accurate and on time email and digital campaign deployment

Partnering with Print Production for accurate and on time direct mail drop

Serving as the primary liaison between the Client and all internal departments: Strategy, Creative, Data Management, Analytics and Web Production, Print Production and Digital (Display, Social, Video)

Nurturing and growing successful client relationships

Being an advocate for the Client, translating their needs into actionable direction for the Agency; and being an advocate for the Agency, selling in our ideas

Produce program estimates, timelines and budgets with accuracy

Presenting results and final reporting to drive more effective programs

Overseeing quality control at every step of the process and anticipating potential issues

Coordinating creative development for online and offline marketing channels

Maintaining creative / data segmentation version matrices

Maintaining daily status report

CRF development