Account Manager

Own the customer relationship from the moment a new agreement is signed, partnering with the Account Executive on a clear handoff.

Lead onboarding with Club Directors and organization leaders, including account configuration, team setup, stakeholder alignment, and launch planning.

Create clear success plans, milestones, and responsibilities that help each organization move quickly from signed agreement to active use.

Equip Club Directors and coaches with the guidance, resources, and communication plans they need to introduce GameChanger to teams and families.

Build trusted, ongoing relationships with Club Directors, league administrators, coaches, and other key stakeholders through regular, proactive check-ins.

Monitor customer health and adoption signals—including team setup, coach activation, parent participation, athlete claims, and fan engagement—to identify progress, gaps, and opportunities.

Develop and execute account plans that increase product adoption, deepen engagement, and expand GameChanger across additional teams, programs, or sports.

Coordinate targeted education, enablement, and lifecycle communications with Customer Experience and Marketing to help customers achieve their goals.

Own the renewal process for your portfolio, from early planning and value reinforcement through agreement execution.

Identify risk early, build recovery plans, and mobilize the right internal partners to protect customer outcomes and retention.

Maintain accurate account health, renewal forecasting, growth opportunities, and customer activity in the CRM.

Consistently achieve retention, renewal, adoption, and expansion goals.

Help establish repeatable onboarding, account planning, adoption, expansion, referral and renewal playbooks as the function grows.

Share customer insights and patterns with Sales, Customer Experience, Marketing, and Product to improve the end-to-end customer journey and inform roadmap priorities.

Partner with Sales leadership to define success metrics, operating rhythms, and scalable processes for account management.

3–5+ years of B2B or B2B2C account management, customer success, or post-sales experience, ideally with responsibility for renewals and expansion.

Consistent track record of meeting or exceeding retention, renewal, adoption, or growth goals.

Experience onboarding and managing multi-stakeholder accounts, from senior decision-makers to day-to-day users.

Strong consultative, relationship-building, and executive communication skills, with the ability to connect customer goals to measurable outcomes.

Comfort using customer data and account health signals to prioritize action and manage a portfolio proactively.

Experience using CRM and customer success platforms such as HubSpot, Salesforce, or similar tools.

Self-starter who enjoys working in an early-stage, fast-paced environment with significant ownership.

Demonstrated knowledge of the diamond (baseball/softball) and basketball sports markets.

Prior experience working within the club sports ecosystem is highly preferred.

Ability to travel on an as-needed basis.

Opportunity to help shape the future of the sales organization at a category-leading product

Direct impact on growth across multiple sports and customer segments

Work on a product that is deeply meaningful to athletes, families, and communities

Collaborative, mission-driven team with strong product-market fit