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Account Coordinator
InfoIMAGE
Coppell, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
Customer Relationship ManagementMicrosoft Project ManagementInternet
Free
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Customer Relationship ManagementMicrosoft Project ManagementInternet
Role Overview
The Account Coordinator is responsible for coordinating work activities for assigned customer accounts to ensure efficient, service-oriented, and timely completion of client projects.
Key Skills for This Role
Customer Relationship ManagementMicrosoft Project ManagementInternet
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SUMMARY OF POSITION
The Account Coordinator is responsible for coordinating work activities for assigned customer accounts to ensure efficient, service-oriented, and timely completion of client projects.
Account Services and Coordination
Assists the Sales and Account Managers
Maintains and updates customers’ job timelines in collaboration with production and implementation teams
Coordinates production and deliverables with staff members in appropriate departments including Sales, Implementation Services, Data Processing, Information Systems, and others; communicates updated production information to customers
Monitors daily job progress for projects; anticipates potential problems and proactively manages details; ensures projects are on track and delivered on time
Client Communications and Documentation
Keeps customer information and account details up-to-date by using proprietary Customer Relationship Management software; manages employee interactions with clients for effective customer service
Communicates and confirms production schedules with customers; conveys schedule adjustments to appropriate clients and staff members
Initiates change management processes when requested by clients or, as changes and updates are issued internally; monitors changes through to completion
Coordinates pricing and timelines
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