Accommodation Services Worker
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Key skills for this role
About the Role
Provide resident care and customer service, perform housekeeping and maintenance, assist in food service, ensure safety compliance, and collaborate with teams.
Key Skills for This Role
Full Job Posting
• Resident Care & Customer Service
- Greet and orient residents and visitors in a friendly, respectful manner; respond to inquiries and requests promptly and courteously.
- Provide basic support to residents as required, including assistance with daily living tasks, guidance on facilities, and referral to appropriate services while maintaining resident privacy and dignity.
- Build positive relationships with residents to promote a supportive, inclusive community atmosphere.
• Housekeeping & Maintenance
- Perform routine cleaning duties in common areas to maintain high standards of hygiene and presentation.
- Carry out basic maintenance tasks, report repair needs, and coordinate with maintenance or external contractors to ensure timely resolution.
- Follow cleaning schedules, infection control protocols, and safe handling procedures for cleaning chemicals and equipment.
• Food Service & Facilities Support
- Assist with meal service operations, including food preparation support, serving, clearing, and maintaining dining areas in accordance with health and safety standards.
- Assist with inventory checks for supplies, stock rotation, and restocking of communal areas and service carts.
- Support setup and cleanup for events or activities hosted in accommodation facilities.
• Operations, Safety & Compliance
- Follow company policies, procedures, and emergency protocols to maintain resident and staff safety at all times.
- Complete accurate logs and incident reports, communicate concerns to supervisors, and participate in handovers to ensure continuity of care and services.
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