Accommodation Attendant

Role Overview

Key Responsibilities

• Manage room assignments, transfers, and employee accommodation check-ins and check-outs.
• Maintain accommodation records, occupancy reports, invoices, contracts, and related documentation.
• Coordinate employee requests, complaints, onboarding arrangements, and room changes.
• Liaise with landlords, accommodation providers, maintenance teams, and service contractors.
• Conduct inspections and follow up on repairs, cleaning, pest control, utilities, and safety issues.
• Monitor occupancy and available rooms or beds, and prepare reports on occupancy, costs, maintenance, and issues.
• Ensure facilities meet cleanliness, safety, employee welfare, company policy, and local requirement standards.
• Work closely with HR, People and Culture, Payroll, Administration, and Operations teams.

Qualifications

• 2–4 years of experience in employee accommodation, HR administration, hospitality, facilities, or a similar role.
• Excellent communication, interpersonal, organizational, and administrative abilities.
• Strong problem-solving, conflict-resolution, attention-to-detail, and record-keeping skills.
• Ability to manage multiple requests and work with employees from different cultural backgrounds.
• Good knowledge of Microsoft Office and accommodation or HR systems.
• Fluent English; additional languages are advantageous.
• Ability to work flexible hours for accommodation emergencies or urgent issues.
• Staff accommodation or residential facilities experience is advantageous.
• Experience with maintenance contractors and external service providers is preferred.

Benefits and Environment

• Employee benefit card offering discounted rates across Accor properties.
• Learning programs through Accor Academies and opportunities for career development.
• Opportunity to contribute to corporate social responsibility activities.
• The role is based in a luxury resort environment at Rixos Premium Saadiyat Island.