Academic Services Coordinator

The Academic Services Coordinator is expected to support several key accountabilities including but not limited to:

Student Experience Administration – Provides a welcoming experience by delivering exceptional service in a student-centered environment. The incumbent is expected to work within established standards and best practice. The Academic Services Coordinator contributes to the development ofresources to support the student experience in the Department of Management Science and Engineering through direct interaction with students visiting the office, and virtual advising. The incumbent supports several key events including open houses, Ontario University Fair, You@Waterloo Day, orientation, student awards ceremonies, convocation receptions, student focused workshops, and internal student engagement events.

Supports the activities of the Associate Chairs and program directors

Serves as a resource for the application of policies, procedures, guidelines, and best practices

Contributes to the enhancement of student-centred service models

Contributes to the development of various reports, presentations, communications, etc.

Supports time sensitive key accountabilities of other administrative roles as required. The Academic Services Coordinator demonstrates breadth and depth of knowledge in all aspects of the role

University degree; equivalent combination of education and experience will be considered.

Familiarity with engineering discipline and relevant academic policies an asset

Minimum of 3 years of demonstrated extensive administrative experience

Experience pertaining to undergraduate and graduate programs is an asset

Ability to work collaboratively with all team members to deliver excellent results with accuracy and integrity in a student-centred environment

A continuous improvement mindset and exceptional client service focus are critical for success

Proven ability to work independently, and to problem solve to make sound decisions within the scope of the role

Strong ability to shift gears frequently due to multiple demands and frequent interruptions

Exceptional communication (written and verbal) and organizational skills

Focused, detail-oriented, results driven and able to work under pressure

Competency in exhibiting compassion, particularly with clients under stress or in emotional crisis

Intermediate knowledge of Microsoft Office, Outlook, MS Teams, Quest, SharePoint, OATS and CIS with the willingness to learn new systems.

Proven experience to work efficiently in a fast-paced academic setting is required

Demonstrated ability to exercise empathy, tact and discretion when handling confidential and sensitive information

Experience planning and managing workshops, seminars, and events

Experience listening actively and using advising approaches and skills

Demonstrated experience in conflict management and negotiation skills

Demonstrated ability to support cross functional teams and build consensus. Sensitive to the diverse needs and perspectives of stakeholders and works with them to resolve issues

Strong understanding of the needs of Engineering students including priority populations (e.g., first year students, international students, academically at-risk, transfer and exchange students).

Equity Statement The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations. The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+. Positions are open to qualified candidates who are legally entitled to work in Canada. The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.