Academic Quality Lead
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Key skills for this role
About the Role
FutureLearn is seeking an Academic Quality Lead to join their Registry team, responsible for maintaining and enhancing the quality of academic provision.
Key Skills for This Role
Responsibilities
- Provide leadership for the Academic Quality function, overseeing processes, procedures and team activity
- Support the Registrar in delivering effective quality assurance and enhancement across programmes
- Advise programme teams on validation, modification and approval processes
- Coordinate and support quality assurance activities across the organisation
- Lead on the learner voice system, ensuring effective two way communication with students
- Organise and facilitate panels (e.g. academic misconduct, complaints, appeals), ensuring clear documentation and follow up actions
- Support annual monitoring, programme evaluation, and continuous improvement processes
- Lead on timetabling and scheduling of module delivery across terms
- Act as Secretary to academic committees and working groups, preparing and maintaining accurate records
- Support quality enhancement projects and ensure documentation is accurate and up to date
- Promote inclusive practice and a strong culture of quality across all areas
Requirements
- Educated to A level (including GCSE Maths and English)
- Strong IT skills, with the ability to work confidently across systems and data
- Experience working collaboratively across multiple teams in a fast paced environment
- Ability to prioritise workload and work independently
- Strong analytical skills and attention to detail
- Excellent interpersonal and communication skills, with the ability to influence colleagues
- Ability to maintain accurate records and produce clear documentation
- High level of integrity and ability to handle sensitive information
Full Job Posting
About the Role
- We are seeking an experienced Academic Quality Lead to join our Registry team, playing a key role in maintaining and enhancing the quality of our academic provision.
- This is a varied role that combines team leadership with hands on quality assurance and academic administration.
- You will support the Registrar in delivering robust quality processes, ensuring compliance with regulatory standards, and driving continuous improvement with a strong focus on the learner experience.
- You’ll work collaboratively across programme teams and central functions, acting as a key point of contact for academic quality, governance, and enhancement activities.
Key Responsibilities
- Provide leadership for the Academic Quality function, overseeing processes, procedures and team activity
- Support the Registrar in delivering effective quality assurance and enhancement across programmes
- Advise programme teams on validation, modification and approval processes
- Coordinate and support quality assurance activities across the organisation
- Lead on the learner voice system, ensuring effective two way communication with students
- Organise and facilitate panels (e.g. academic misconduct, complaints, appeals), ensuring clear documentation and follow up actions
- Support annual monitoring, programme evaluation, and continuous improvement processes
- Lead on timetabling and scheduling of module delivery across terms
- Act as Secretary to academic committees and working groups, preparing and maintaining accurate records
- Support quality enhancement projects and ensure documentation is accurate and up to date
- Promote inclusive practice and a strong culture of quality across all areas
Essential Qualifications and Experience
- Educated to A level (including GCSE Maths and English)
- Strong IT skills, with the ability to work confidently across systems and data
- Experience working collaboratively across multiple teams in a fast paced environment
- Ability to prioritise workload and work independently
- Strong analytical skills and attention to detail
- Excellent interpersonal and communication skills, with the ability to influence colleagues
- Ability to maintain accurate records and produce clear documentation
- High level of integrity and ability to handle sensitive information
Desirable Qualifications and Experience
- Experience within an academic administration or Registry environment in higher education
- Familiarity with LMS platforms
- Experience of timetabling and scheduling
- Strong note taking skills
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