ABA Clinic Operations Manager

As our ABA Clinic Operations Manager, you'll be the go-to person for keeping the clinic running smoothly. This is a dynamic, operations-focused role, not a clinical position. You'll own the day-to-day business side of the clinic including scheduling, front desk management, inventory, facility coordination, and administrative workflows. You'll partner with our Clinical Director and CEO, freeing them to focus on clinical quality while you ensure the operational engine runs without a hitch.

A large portion of your time will be dedicated to managing schedules for both clients and staff within the clinic, with the potential to expand into coordinating in-home scheduling as needed. You'll also contribute to business development and marketing efforts, help plan clinic events and community outreach, and serve as the primary liaison with our property manager for any facility-related needs.

While this is a non-clinical role with no assessments or direct clinical decision-making, RBT certification is strongly preferred so you can step in and support sessions when needed.

Manage and optimize day-to-day client and staff scheduling, a core focus of the role

Minimize cancellations and maximize session coverage through proactive schedule management

Coordinate schedule changes, make-up sessions, and coverage adjustments in real time

Support in-home scheduling coordination as the company grows

Run front desk operations and serve as the first point of contact for families, greeting clients, answering questions, and creating a welcoming environment

Manage day-to-day clinic operations including opening/closing procedures and facility upkeep

Own inventory management: tracking, organizing, and restocking clinic materials and supplies

Act as the primary liaison with the property manager for facility maintenance, repairs, and building-related needs

Support onboarding of new RBTs and clinic staff, including orientation scheduling, training logistics, and credentialing follow-up

Execute tasks and projects assigned by the Clinical Director and CEO

Maintain organized client records and ensure HIPAA compliance across all clinic operations

Assist with insurance authorization follow-ups, intake coordination, and billing support as needed

Track and report clinic KPIs including utilization rates, cancellation rates, and intake pipeline progress

Support business development and marketing initiatives to help grow the clinic

Help plan and coordinate clinic events, community outreach efforts, and referral source relationship-building

Assist with outreach to pediatricians, schools, and local organizations throughout Utah County

Help plan and execute staff events, team meetings, and in-service training sessions

The ideal ABA Clinic Operations Manager candidate will bring the following:

Ideally 2+ years of experience in ABA therapy, behavioral health, or a pediatric healthcare setting

Strong organizational and multitasking skills. You thrive in a fast-paced, dynamic environment

Excellent communication and interpersonal skills with both families and clinical staff

Proficiency with scheduling systems, EMR platforms, and standard office software (Microsoft 365)

Knowledge of HIPAA regulations and healthcare compliance fundamentals

Flexibility to work some late afternoons and evenings as needed to support clinic coverage

High school diploma or equivalent required; associate's or bachelor's degree preferred

RBT certification (Registered Behavior Technician). While this is a non-clinical operations role, RBT certification allows you to step in and support sessions when the clinic needs it

Direct experience with client and staff scheduling in an ABA or therapy clinic setting

Experience with Medicaid billing processes or insurance authorization workflows

Ready to join a team where your work truly matters? Apply today for our ABA Clinic Operations Manager role and include your resume. We look forward to hearing from you!

INDBCBA