3rd Line Network Support Engineer

At Aspire Technology Solutions, we are a leading UK provider of managed IT, cyber security and modern workplace solutions.

We deliver cyber security, cloud, connectivity, managed services and unified communications solutions that help organisations get more from their technology - driving innovation, improving efficiency and enabling faster growth.

Through strong partnerships, we help our customers work smarter, operate more efficiently and achieve better business outcomes, consistently adding value along the way.

Our mission: To deliver technology like no other!

We look for dynamic individuals who embrace technology, think differently, collaborate as team players, and are driven by continuous improvement with a focus on great results for our customers.

What you will be doing

• Acting as the final point of technical escalation for network and security incidents, taking ownership of complex faults raised by our 1st and 2nd line teams and resolving them through to root cause, across areas such as: Fortinet firewalls and the wider Security Fabric, including FortiGate, FortiManager and FortiAnalyzer Extreme switching and wireless infrastructure Cisco routing and switching across a range of customer networks Core networking such as routing, switching, VLANs, VPNs and SD-WAN Network security, including firewall policy, VPN tunnels and traffic inspection
• Fortinet firewalls and the wider Security Fabric, including FortiGate, FortiManager and FortiAnalyzer
• Extreme switching and wireless infrastructure
• Cisco routing and switching across a range of customer networks
• Core networking such as routing, switching, VLANs, VPNs and SD-WAN
• Network security, including firewall policy, VPN tunnels and traffic inspection
• Designing, configuring and delivering network and security changes for a large and diverse customer base, both remotely and as part of planned works.
• Leading the diagnosis and resolution of major network incidents, keeping a clear head under pressure to restore service while keeping customers and internal stakeholders updated throughout.
• Supporting continual improvement by spotting opportunities to strengthen network designs, tighten security and automate manual tasks.
• Producing and maintaining clear technical documentation, build standards and handover notes so that knowledge is shared properly across the team.