3rd line IT Support Engineer

A vacancy has arisen for a 3rd Line IT Support Engineer to join the growing Rheinmetall Defence UK (RDUK) team based at our Telford location (RBSL). The business is seeking an energetic, self-motivated individual willing to assume a wide range of responsibilities within a dynamic and evolving environment.

Reporting directly to the IT Support Manager, you will provide vital technical support for the ongoing and expanding day-to-day IT needs of the business. This strategic role provides the critical 3rd line technical skills required to support this transition and drive the long-term growth of our Information Management & Technology (IM&T) division.

The primary location for this role is our Telford Manufacturing facility, with occasional UK travel required to support our other RDUK sites.

Position Responsibilities:

Insourcing & Transition Support: Provide the high-level technical expertise required to successfully migrate services from the outsourced vendor to the internal IM&T team.

3rd Line Escalation: Act as the ultimate internal technical authority for resolving complex systems incidents and supporting the escilations to our 3rd party vendors where required.

Telford Site Support: Manage and maintain the primary IT infrastructure, server rooms, and localized hardware & software assets at the Telford Manufacturing facility

Cross-Site Mobility: Travel occasionally to secondary Rheinmetall Defence UK facilities to support deployments, upgrades, and local infrastructure projects.

Continuous Improvement: Identify operational bottlenecks and proactively implement modern IT solutions to support a rapidly expanding user base.