2nd Line IT Support Engineer

Corporate Services

Key Responsibilities

• Responsibilities include but are not limited to:
• + - Provide on-site technical support to end-users, including troubleshooting hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Diagnose and resolve technical issues promptly, either on-site or remotely.
• Collaborate with other IT team members to escalate complex issues and ensure timely resolution.
• Set up and configure new equipment and software for employees.
• Perform regular maintenance tasks, such as updates, patches, and system backups.
• Train end-users on basic IT functions and best practices.
• Document support activities, solutions, and configurations for future reference.
• Assist in the implementation of IT projects and initiatives, such as system upgrades and migrations.
• Stay up-to-date with industry trends and emerging technologies to continuously improve IT support services.
• Working part of the Global IT team
• Who we’re looking for:

Experience, Knowledge and Key Skills

• + - 5+ years relevant IT support experience
• 3+ years living and working in KSA
• Transferable Iqama
• Proven experience as an IT Support Engineer or similar role, preferably in a corporate environment.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency in troubleshooting hardware, software, and network issues.
• Experience with Active Directory, Office 365, and other enterprise IT systems.
• Excellent communication and interpersonal skills, with a focus on delivering outstanding customer service.
• Ability to work independently and prioritise tasks in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• Flexibility to work outside regular business hours as needed for system maintenance or emergencies.
• Be part of the extraordinary
• Every day at Gleeds, we influence the way people around the world live, work and travel.
• Delivering on the world’s most iconic projects for globally renowned clients, our teams solve complex problems that shape the future of the built environment.
• One of the qualities we value in people, is the ability to think creatively about the solutions we offer to clients.
• With over 80 offices spanning the Americas, Europe, MENA and Asia Pacific our ability to innovate and improve is a product of the varied backgrounds and experience of our people.
• We welcome new perspectives and ideas.
• Above all, we believe that quality relationships sit at the heart of good business.
• We strive to be the people that seek to understand and bring people together.
• Wherever we are in the world, our aspiration is to leave a positive legacy for people and local communities, whilst living and breathing our three core values:
• + We’re committed to our clients and our people
• + We’re creative and realistic
• + We combine professionalism with personality
• #LI-Onsite