2027 - Operations Intern

Transcard offers benefits starting the first of the month following the month of hire for our full-time employees (Medical, Dental, & Vision, 401(k) Match!, Paid Time Off, Life-Disability Insurance, and more)

Please apply and see more job requisitions at:

https://www.transcard.com/careers

The Operations internship will start with a one-on-one meeting with the Chief Operations Officer or your designated personnel to discuss the professional goal of your academic coursework to ensure you meet all academic requirements during the internship.

Additionally, the internship will be supervised by our Operations team to provide routine feedback and status updates.

There will be an exit interview with the Chief Operations Officer and Human Resources for continual improvement of the program.

The Operations internship will provide exposure to a variety of opportunities within our Operations Department.

· Working with Customer Support team to learn payment processes and apply that to address issues that may arise with our services. · Shadow the Client Experience team and assist with processes and procedures that help Transcard Clients. · Daily tasks may include card orders, research, card to card transfer, loading cards, unloading cards, closing cards, unclosing cards, blocking cards, and running reports. · Each request could be in a different system, which is imperative to gain knowledge of each internal system and its function. · Assist with resolving client card activation, registration, and account access requests, providing timely support through the team's support/ticketing systems. · Support the team in processing returned payment cards while maintaining accurate operational records. · Contribute to resolving card-related backlogs and other high-volume operational initiatives as needed.

· Ability to work remotely and independently from direct supervisor as needed. · Must have great time management, communication, and organizational skills. · Proficient in MS Word, Excel, PowerPoint, and Outlook. · Strong attention to detail and accuracy when maintaining records and processing transactions. · Comfortable learning and navigating multiple internal systems and platforms. · Ability to manage repetitive, high-volume tasks efficiently while maintaining quality. · Strong customer service orientation, with the ability to communicate clearly and professionally with clients. · Ability to work well both independently and as part of a team. · Preferred: Familiarity with customer support or ticketing platforms.

· Completed or currently working towards a Bachelor’s Degree in Business or similar.

· Preferred Operations Management, Business Administration, Business Management.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.

They are not intended to be a complete list of duties performed.

Please do not contact hiring managers directly or attempt to inquire outside of the application portal.

Only applications submitted through the official process will be considered.

No resumes from 3rd party vendors will be accepted at this time.