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10684 - Client Services Manager (Microsoft Intune, Windows Autopilot)
Hyundai AutoEver America
Irvine, USA
Full-time
Senior Level
Onsite
USD 150000-170000 yearly
Discovered 1 weeks ago
Free
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- Lead the strategy, engineering, and operational delivery of Client Device and Endpoint Management services, including laptops, desktops, peripherals, mobile devices, and endpoint policies across a distributed enterprise environment.
- Own the modern endpoint management roadmap with emphasis on Microsoft Intune , Windows Autopilot , and Digital Employee Experience (DEX) capabilities to improve provisioning, compliance, performance, and end-user productivity.
- Drive endpoint lifecycle management including device standards, refresh strategy, zero-touch provisioning, application deployment, patching, security baselines, and retirement processes.
- Oversee workstation engineering and platform standardization, including image modernization, policy management, endpoint security configuration, and collaboration with infrastructure and cybersecurity teams.
- Leverage endpoint analytics and DEX insights to proactively identify friction points, improve device health, reduce support demand, and enhance the overall employee technology experience.
- Provide leadership over Service Desk Operations with a focus on service quality, incident and request management, escalation handling, and continuous improvement of the user support experience.
- Advance Service Desk modernization through AI-enabled support , chat automation , virtual agent capabilities, self-service, and knowledge management to improve responsiveness, containment, and user satisfaction.
- Ensure ITIL-aligned processes for Incident, Request, Problem, and Change Management while driving root cause reduction, operational stability, and service performance across end-user support functions.
- Establish staffing models, operating rhythms, and vendor oversight that support 24x7 service continuity, demand variability, and consistent execution against SLAs, KPIs, and contractual commitments.
- Manage operational budgets, staffing costs, service efficiency targets, and third-party partnerships supporting endpoint, workspace, and support services.
- Serve as a key client and business-facing leader for end-user technology services, providing performance visibility, service reviews, and executive-level communication on priorities, risks, and improvement opportunities.
- Bachelor’s degree in Information Technology, Business, or related field (or equivalent experience).
- 8+ years of experience in IT service delivery, end-user computing, or digital workplace services, with at least 3 years in a management role.
- Proven experience leading endpoint management, end-user support, or workplace technology functions in a complex enterprise environment.
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