"Manager, Contact Centre Operations" Jobs in UAE

Manager, Contact Centre Operations

First Abu Dhabi Bank (FAB) · Dubai

Team Supervision (only for Team leaders and supervisors) ▪ Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which

Resource Planning Coordinator (Emiratisation)

Emirates · Dubai

Emirates is seeking a Resource Planning Coordinator to support Global Connect Resource Planning by analyzing arrival patterns, volume forecasts, and staff occupancy. You will manage real-time operations, maintain agent s

Walk-in Interview: Center Manager 12th July (Education Field)

MECCADEMIA EDUCATION INSTITUTE · Dubai

WALK IN DETAILS: 12th July Sunday - 10.30 am to 2.00 pm Venue: Meccademia Education Institute, 2nd Floor, 209, C Block, Al-Karama, Dubai, UAE Contact #04-3370568 A reputed educa...

Sr. Hardware Engineer

ARENCO REAL ESTATE CO. L.L.C · Dubai

2.1 Avaya IP Telephony & Unified Contact Centre Install, configure, and maintain Avaya IP Office PABX systems across all group locations. Administer Avaya endpoints: IP phones, ...

Resource Planning Coordinator

The Emirates Group · Dubai

Emirates is looking for a Resource Planning Coordinator to support Global Connect Resource Planning by analyzing data, managing real-time operations, and preparing reports. The role requires experience in contact centre

Resource Coordinator

The Emirates Group · Dubai

dnata is looking for a Resource Coordinator to support the Mission Control Team by analyzing call trends, producing forecasts, and recommending resource requirements to achieve service levels. The role requires resource

Head of Customer Service

Money, Inc. · Dubai

Money, Inc. is seeking a strategic leader to oversee global call centre operations for its telecoms business. The role requires 10+ years managing large-scale, multisite contact centres, with expertise in customer experi

Head of Operations & AI Optimisation

Miral Destinations · Abu Dhabi Emirate

Miral Destinations is seeking a Head of Operations & AI Optimisation to lead contact centre operations and drive AI strategy, automation, and digital transformation. The role combines traditional operations leadership wi

Quality Assurance & Training Manager (Contact Centre Trainer)

METABOLIC · Dubai

METABOLIC seeks a Quality Assurance & Training Manager to ensure consistent service quality across Sales and Customer Support teams in a regulated healthcare environment. The role involves designing QA frameworks, conduc

Quality Assurance Lead — Collections

Astra Tech · Abu Dhabi

Astra Tech seeks a Quality Assurance Lead for Collections to set and maintain quality standards across collections interactions in Abu Dhabi. The role involves designing QA frameworks, developing training materials, crea

Job description Should be punctual Demonstrate a “can do” attitude at all times. Handle customers with utmost care and offer them adequate support. Ensuring a smooth conversation with any customer and providing neces

AVP, Contact Centre - Customer Care Unit

First Abu Dhabi Bank (FAB) · Abu Dhabi

Units Supervision and Team Managers ▪ Organize and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with op

SkyCargo Contact Centre Operations Officer

The Emirates Group · Dubai

Job Purpose With over 40 years of global trading experience, SkyCargo connects people and businesses to a world of incredible opportunities. Within this role you will ensure effective day-to-day contact centre operations

SkyCargo Contact Centre Operations Officer - Emiratisation

Emirates · Dubai

Job Purpose With over 40 years of global trading experience, SkyCargo connects people and businesses to a world of incredible opportunities. Within this role you will ensure effective day-to-day contact centre operations

Private Bank - Client Service Executive, Global South Asia - Associate

Deutsche Bank · Dubai

Position Overview Details of the Division and Team: Provide fundamental support to the Relationship Manager(s) (RM), Investment Managers (IM) to assist in the day-to-day business activities in all aspects of client servi