"Contact Center Operations Manager" Jobs in India

Contact Center Operations Manager

Aon Corporation · Gurugram

Contact Center Operations Manager leading India Employee Contact Centres. Operations are handled Gurgaon, India. This team supports multiple channels of demand to manage direct contact with employees of Online Benefits c

Contact Center Operations Manager

Finkraft.ai · Bengaluru

About Finkraft Finkraft.ai is an AI-first financial automation platform that helps enterprise clients recover GST Input Tax Credit (ITC) at scale. We work with large corporations across Air and Hotel travel verticals, p

We are looking for a Manager with strong expertise in IVR, Vici Dial, SIP, Contact Center Technologies and Production Support and team management. The ideal candidate will provide technical leadership, drive major incide

Assistant Manager (Human Resource Operations – Contact Center Quality)

IBM India Private Limited · Bengaluru

Your role and responsibilities · Lead the Quality Assurance function across HR Contact Center operations, ensuring adherence to established quality standards and compliance requirements. · Develop, implement, and maint

Assistant Manager (Human Resource Operations – Contact Center Training)

IBM India Private Limited · Bengaluru

Your role and responsibilities · Lead the design, development, delivery, and governance of training programs across HR Contact Center operations. · Develop structured learning curricula for new hires, cross-skilling, u

Process Manager

eClerx · Mumbai

Position: Product Manager, Cx Ops Location: Airoli Level: PM Experience: 7+ years About the Role We are seeking a Product Manager to own a product line from strategy through execution and into the market. This is a techn

Lead–Quality Assurance.RBG-Service and Governance

MashreqBank · Bengaluru

Job Description Quality Lead Department: CXCG – Customer Experience & Conduct Group Reporting To: Manager – Quality & Training Job Purpose The Quality Lead is responsible for driving excellence in customer experience thr

Digital Banking Kotak 811-Assets-Officer-Digital Banking Kotak 811-Contact Centre Inbound

Kotak Mahindra Bank Ltd · Hyderabad

The Digital Banking Kotak 811-Assets-Team Manager is a customer-centric role, focusing on delivering exceptional service and cross-selling banking products. This position is vital for managing the contact center's inboun

Track Manager - CONTACT CENTER - GENESYS CLOUD, Voice / IVR-Others (IN)

HCL Technologies ·

Job Summary This role is accountable for leading complex contact center operations leveraging Genesys Cloud and Voice/IVR technologies. The individual ensures operational excellence by driving process improvements, probl

Track Manager - CONTACT CENTER - GENESYS CLOUD, Voice / IVR-Others (IN)

HCL Technologies ·

Job Summary Key Responsibilities Skill Requirements Other Requirements

Track Manager - Cisco Contact Center (IN)

HCL Technologies ·

Job Summary Individual should provide production support for the Genesys Cloud contact center platform and integrated Verint WFM functionsIndividual should be strong in incident, service request, and change management; R

Track Manager - CONTACT CENTER - GENESYS CLOUD, Voice / IVR-Others (IN)

HCL Technologies ·

Job Summary Key Responsibilities Skill Requirements Other Requirements

Track Manager - CONTACT CENTER - GENESYS CLOUD, Voice / IVR-Others (IN)

HCL Technologies ·

Job Summary Key Responsibilities Skill Requirements Other Requirements

Track Manager - CONTACT CENTER - GENESYS CLOUD, Voice / IVR-Others (IN)

HCL Technologies ·

Job Summary This role is accountable for leading complex contact center operations leveraging Genesys Cloud and Voice/IVR technologies. The individual ensures operational excellence by driving process improvements, probl

This role is primarily responsible for effective management of Front & Mid office Travel operations for GBT.The job would entail :Team management for the smooth function of the processes.Contact center management experie