Zigabyte Internship

• Assess customer business needs and exceed customer expectations
• Use critical thinking skills to resolve incidents quickly and consistently
• Leverage active listening skills and effective communication strategies
• Identify and defuse challenging customer behavior
• Display an awareness of the core IT processes and best practices used in service and support

• Identify and prevent the introduction of malicious code
• Describe the fundamental security best practices for computer, removable media, and mobile device use
• Describe the best practices for secure online behavior
• Understand and support Physical Security
• Define, identify and explain how to report insider threats
• Understand the basic principles of Information Security
• Define SCI and SCIF and explain their use in a classified environment

• Use the customs and courtesies expected in military and professional settings
• Leverage Microsoft productivity applications such as Outlook, Word, SharePoint, Teams, and Excel to communicate
• Demonstrate an understanding of Zigabyte’s standard processes and assets for Requirements Development and Management, Peer Review, Technical Solution Development, Product Integration, Verification and Validation, and Configuration Management by accurately answering questions regarding each standard
• Use Remedy ITSM to properly capture, track and resolve user issues
• Identify and describe Zigabyte’s core values and mission and determine if the student’s individual personal and professional values and mission align with Zigabyte’s.

Outcomes: Upon successful completion of this internship, students will have the following:

• An opportunity to interview for a technical position with Zigabyte

Length: 8 weeks

Intern Requirements: To participate successfully and achieve desired outcomes, interns must commit to all of the following:

• Arriving on-time and actively participate in presentations, programs and meetings. There will be approximately four (4) formal sessions that will last between one (1) and two (2) hours each.
• Independently completing two (2) 1-hour computer-based training sessions and completing and submitting associated evaluations.
• Independently completing the online e-QUIP security questionnaire. This is required for the government background check and requires details about past and present residences, jobs, and criminal record, as well as contact information for family, friends and professional references. Time to complete varies, but students should expect to spend two (2) to four (4) hours completing the questions.
• Coordinating with Zigabyte’s FSO to schedule, complete and submit fingerprints. This typically requires traveling to a local agency to have your fingerprints digitally recorded. The entire process typically requires one (1) to two (2) hours, including travel time. Students must provide their own transportation.
• Regularly checking and responding to emails and instant messages.
• Have regular access to a reliable computer with Internet connectivity.
• Have a dedicated telephone with reliable service.