YYT - Customer Service Representative - FT

Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been awarded one of Canada’s 50 Best Managed Companies as well as being awarded the Shipper’s Choice Award for the best Air Cargo Carrier in Canada for the past number of years. Being part of Cargojet will allow you to become a part of a diverse and vibrant family at the leading edge of the air cargo industry both domestically and internationally. Cargojet team members are dedicated, hardworking, and have a strong sense of leadership and commitment.

Under the general direction of the Manager, Operations, the Customer Service Representative is responsible for overseeing day-to-day customer service and cargo handling activities at the local station. This role serves as the primary point of contact for our airline customers and Cargo Management, manages service escalations, and coordinates with internal and external stakeholders to ensure cargo operations are handled efficiently, accurately, and in compliance with company and regulatory requirements.

The Customer Service Representative plays a key role in maintaining service quality, operational flow, and customer communication in a fast-paced cargo environment, while supporting compliance, performance monitoring, and continuous improvement initiatives at the station level.

Serve as the primary point of contact for WestJet customers and Cargo Management at the local station.

Support and oversee daily cargo handling operations, ensuring efficient loading, unloading, and timely delivery of shipments.