WS - INTERNSHIP - IT Help Desk Assistant

Supervisor of Student Employee(s): Brittany Mullins/ Angela Lockhart

FWS, IWS, or Grant Funded: ☒ FWS, ☒ IWS, ☒ Grant Funded

Avg.

Hours/Week: ☐ 1-5, ☒ 6-10, ☒ 11-15, ☒ 16-20

Requested Start Date: 08/24/26 Term of Position: ☐ Summer, ☒ Fall, ☐ Spring

Work at the IT Helpdesk to gain hands-on experience in troubleshooting, customer service, and professional communication.

Ideal for students interested in IT careers and developing practical technical support skills.

• Work a helpdesk ticket queue. Respond, effectively communicate, and resolve issues in a timely manner – C, TW, P
• Assist student body with utilizing provided IT resources – C, CT
• Deploy, implement, and maintain endpoint devices for faculty, staff, and students – T
• Work independently and function in a team environment – L, TW, P
• Other duties as assigned –

Competencies/Skills: Communication (C), Teamwork (TW), Professionalism (P), Career & Self Development (CSD), Critical Thinking (CT), Community Transformation (CTR), Leadership (L), Technology (T)

Preferred Skills: Professionalism, patience, people-first attitude, willingness to learn new technologies and customer service skills, strong active listening, attention to detail, organizational skills, time management, written & verbal communication, team orientation, basic computer knowledge, Microsoft Word and Excel.

Computer Skills: Word, Excel, PowerPoint, Social Media and New Technology, troubleshooting hardware and software.

Work Schedule: Monday through Friday between 9am and 4pm.

Work Conditions: Heat, cold, odors/smoke, toxic agents, noise, vibrations, wetness, humidity, dust, machinery, light intensity, electrical currents.

Physical Demands: Keyboarding, reaching, stooping/kneeling, crouching/crawling, pushing/pulling/lifting/carrying up to 50 lbs, climbing, balancing.

Number of Positions: 3–4 students (120 hours total per student; average 20 hours/week)